What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Includes Product Enhancements
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Keyboard Mouse Control
File Transfer
Instant Messaging
Screen Share
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
Maddison B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
3CX training minimizes challenges.
Likeliness to Recommend
What differentiates 3CX from other similar products?
The ideal feature of 3CX is its business-oriented built-in functionality set, which includes video conferencing, screen sharing, and interactive whiteboard functions. This makes the learning environment highly interactive, which is very suitable for cases such as management where many concepts are involved. Discussions about sensitive company data are not worrisome due to the many security measures, such as end-to-end encryption, the platform provides.
What is your favorite aspect of this product?
3CX is very friendly and easy to use for anyone who is making a presentation and also for anyone joining the presentation. Its reliability is acceptable, especially during times when one has to make a very important presentation with little technical junk. Another advantage of the sessions is the availability of the sessions’ recordings and the possibility of accessing the material at any given time.
What do you dislike most about this product?
Though there are many advantages that 3CX possesses, its analytics capabilities can be considered not very broad. Also, an integrated quiz feature would help the trainers monitor the understanding of the learners and make immediate changes to delivery depending on the results.
What recommendations would you give to someone considering this product?
It was easier to start the session. The high definition of the videos and the clarity of the sound made it possible for all participants to follow the details I was conveying. This real application makes it possible to share sensitive and critical information. Thanks to the flexibility offered by 3CX, it was possible for the audience and the company's employees to connect even if potential environmental factors transformed what could have been an adverse event into a valuable learning opportunity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Leander v.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: Business Leader or Manager
Submitted Jul 2024
Great value software for business
Likeliness to Recommend
What differentiates 3CX from other similar products?
Good integration with hardware and mobile phone app
What is your favorite aspect of this product?
App and control panel
What do you dislike most about this product?
Sometimes it has glitches if WiFi is bad
What recommendations would you give to someone considering this product?
Get some good WiFi coverage
Pros
- Continually Improving Product
- Reliable
- Respectful
- Fair
Khaya D.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2024
Fantastic product!
Likeliness to Recommend
What differentiates 3CX from other similar products?
Clear call quality and stable software
What is your favorite aspect of this product?
The whole software is perfect,
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
If you want perfect solution for business telecoms, go for 3cx
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
