What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Includes Product Enhancements
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Keyboard Mouse Control
File Transfer
Instant Messaging
Screen Share
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
OLUWATOBI ADETUNJI A.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
An excellent VOIP product for large organization
Likeliness to Recommend
What differentiates 3CX from other similar products?
3cx allow us to provide our workers with ability to call in house from remote location with its excellent mobile app that works on all platform.
What is your favorite aspect of this product?
The admin dashboard for configuration is very easy to use.
What do you dislike most about this product?
I have no regrets at the moment.
What recommendations would you give to someone considering this product?
It is a VoIP set up. Very easy to configure and use, Covers a large range of VoIP Phones for easy deploying.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Jesse V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Easy to learn and implement
Likeliness to Recommend
What differentiates 3CX from other similar products?
Cisco products are junk compared to this.
What is your favorite aspect of this product?
Cross platform integration is something that just works. Compared to other solutions I've used in the past, 3cx is almost always easier to manage phone calls and messaging from a business phone standpoint than any other.
What do you dislike most about this product?
I wish I didn't have to use the webapp to view pictures on desktop, but that's my biggest gripe.
What recommendations would you give to someone considering this product?
If you're looking for a phone system that's easy to learn and deploy, 3cx should definitely be considered first.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Marc B.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2021
Excellent Product and easy to use.
Likeliness to Recommend
What differentiates 3CX from other similar products?
Excellent product, which is inexpensive when compared with the competition out there. Perfectly suited for small businesses.
What is your favorite aspect of this product?
The entire organization can utilize the product, whether they are onsite or remote, using the Windows App or using the mobile App. It is very affordable and has great features.
What do you dislike most about this product?
Setting up conferencing is somewhat cumbersome and could be made simpler.
What recommendations would you give to someone considering this product?
If you are looking for a full function phone system at a very affordable price, look no further.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Respectful
