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What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

Company Details


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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

Up 1
Since last award

86 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
96%
Strategy & Innovation:
94%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

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2% Negative
1% Neutral
97% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Acts with Integrity
  • Transparent

Feature Ratings

Average 86

Email Delivery

89

Auto-Responders

88

Campaign Management

87

Text Messaging

86

Dynamic Content

86

Segmentation

86

Content Authoring

86

A/B Testing

86

Contact Database

85

SPAM Compliance

85

Surveys and Polling

84

Vendor Capability Ratings

Average 85

Ease of Data Integration

87

Quality of Features

86

Ease of Customization

86

Business Value Created

86

Ease of Implementation

85

Ease of IT Administration

85

Breadth of Features

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

82

Vendor Support

81

ActiveCampaign Reviews

Prakhar G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Helps to generate leads through email marketing

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

This tool lands approx all the emails in the inbox which make me most out of it and also high class templates make it more creative helps me to generate leads for my business. This tool also help me to write effective content and subject for my email marketing campaigns.

What is your favorite aspect of this product?

I can schedule email campaign and check the stats how many email are hitting the inbox and how many people click on the emails that's make my to analyse email marketing campaign and check which one is doing well. This tool provides quality template which I can customise in short time.

What do you dislike most about this product?

Its very smooth and good for business.

What recommendations would you give to someone considering this product?

Hit inbox and provide good template to generate leads

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Eric W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

The Guide to ActiveCampaign

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

Unlike other email marketing software, it excels in automation. It helps us to generate an event-based work line by integrating email marketing with CRM, and sales automation. Such standards of customization and automation are more wide-ranging as compared to its competitors. It unified CRM and email marketing on a single platform.

What is your favorite aspect of this product?

The automation features in it are top-notch. It is capable of making a multi-faceted workflow that is also event-driven. Such workflow permits us to deliver the messages to relevant persons at the right time. Also, its in-built CRM capabilities have proved a game-changer for my business, as it emerges marketing and sales seamlessly along with helping our teams to track and manage leads and automate follow-ups.

What do you dislike most about this product?

I have noticed while working that ActiveCampaign’s advanced CRM tools and automation workflows come with steep learning curves. The beginners of my organization need supervision and training when working with this software, thus creating an overwhelming atmosphere for learners.

What recommendations would you give to someone considering this product?

It is an incredibly productive platform for email marketing. However, it demands regular maintenance and setting with the evolvement of your work so make sure that your internal resources are capable enough to keep that leap along with proper observing of campaigns and performances.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Pierce H.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

User-Friendly Platform providing Automation.

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

A difference is ActiveCampaign’s customer support and training focus. The company offers live webinars, video tutorials and one-on-one coaching sessions. This kind of support is especially helpful for small business owners who may not have dedicated marketing teams or much experience with email marketing services.

What is your favorite aspect of this product?

The real time tracking and reporting is something I appreciate. Email opens, clicks and other engagement metrics in real-time allow you to instantly adjust campaigns. Data visualizations such as heat maps showing which links are most clicked are informative at a glance. This real-time feedback is invaluable in making data-based decisions to optimize emails.

What do you dislike most about this product?

The price point has its downsides especially for developing companies. The bigger your subscriber base gets, the more expensive it will get, so it could end up being more expensive than others. Recent price tier changes also brought some features into higher plans making users need to upgrade in order to keep using features they used to have. That can be annoying for small businesses.

What recommendations would you give to someone considering this product?

Consider how ActiveCampaign will work with your current CRM, e-commerce and analytics solution to provide a seamless experience. Customer service matters—consider evaluating their responsiveness in demos. Last but not least, ask industry experts and customers for feedback on the platform's capabilities and drawbacks in real time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ActiveCampaign Comparisons

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