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ACTIVE Network

ACTIVENet

Composite Score

5.5 /10

CX Score

5.5 /10

19 Reviews Write a Review

What is ACTIVENet?

ACTIVE Net software for non-profits centralizes membership, donations, child care, program registration, point of sale, and more in a single, easy-to-use system.

Company Details

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ACTIVENet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ACTIVENet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

66 Likeliness to Recommend

80 Plan to Renew

54 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+41 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ACTIVENet?

21% Negative

31% Neutral

48% Positive

Pros

Respectful
Reliable
Security Protects
Altruistic

Cons

Under Delivered
Inhibits Innovation
Vendor's Interest First

Feature Ratings

Average 57

Membership Management

Registration Management

Program Management

Accounting and Financial Management

Account and Contact Management

Marketing Analytics

Analytics and Reporting

Customer Self Service Capabilities

Volunteer or Member Portal

Event Management

Multi Channel Support

Vendor Capability Ratings

Average 57

Latest Research

ACTIVENet

What is ACTIVENet?

Company Details

Need Assistance?

ACTIVENet Ratings

66 Likeliness to Recommend

80 Plan to Renew

54 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+41 Net Emotional Footprint

How much do users love ACTIVENet?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Membership Management Contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc.

Registration Management Includes online and onsite registration, self-registration, application forms, and data synching.

Program Management Includes all aspects of managing a program or camp, such as cataloging, pricing, registration, wait-list, check-ins and reporting.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Volunteer or Member Portal Includes event sign-up, access to organization's site, and contact information update.

Event Management Includes on-site functionality, event reporting, budget management, payment processing, and event registration.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Title

Feature Ratings

Membership Management

Registration Management

Program Management

Accounting and Financial Management

Account and Contact Management

Marketing Analytics

Analytics and Reporting

Customer Self Service Capabilities

Volunteer or Member Portal

Event Management

Multi Channel Support

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Quality of Features

Business Value Created

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization