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ADP

ADP Workforce Now

Composite Score

7.2 /10

CX Score

7.2 /10

119 Reviews Write a Review

What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

89 Plan to Renew

Up 1
Since last award

73 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 76%
Negotiation and Contract:: 70%
Conflict Resolution:: 71%
Strategy & Innovation:: 63%
Service Experience:: 68%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

5% Negative

16% Neutral

79% Positive

Pros

Security Protects
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 75

Time Capture Physical

Time Capture

Workforce Dashboards and Reporting

Workforce Scheduling

Shift Management

Attendance Management and Policies

Staffing

Workforce Planning and Forecasting

Absence Management

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Average 72

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Benefits Administration

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View ADP Workforce Now in this category (opens in a new tab)

Payroll

Translation missing: en.product_page.ratings.score 7.9

View ADP Workforce Now in this category (opens in a new tab)

Human Capital Management - Midmarket

Translation missing: en.product_page.ratings.score 7.5

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 6.9

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Derek L.

Role: Finance
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to Use

Likeliness to Recommend

6 /10

What differentiates ADP Workforce Now from other similar products?

ADP offers payroll, timesheet, HR, and talent management.

What is your favorite aspect of this product?

Having payroll on the same platform as our timekeeper.

What do you dislike most about this product?

I wish there was more reporting.

What recommendations would you give to someone considering this product?

Speak to the sales reps and ask specific questions about your field to ensure you get the right product.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Andy M.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

A Breeze to Use

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

At this point in my HR career I've used around 6 different HRIS products. They all have their pros and cons. What I've found with ADP Workforce Now is that it-has proven to be the most intuitive, immediately user-friendly out of the whole bunch.

What is your favorite aspect of this product?

I absolutely love the reporting features. Never have I worked with a product where it has been so easy to create a report on-the-fly.

What do you dislike most about this product?

At this point, truly nothing that I dislike.

What recommendations would you give to someone considering this product?

Simply perform your due diligence to ensure it has the features YOU need -- otherwise, it's a "highly recommend" from me.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Brooke B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Adequate for time management and payroll

Likeliness to Recommend

7 /10

What differentiates ADP Workforce Now from other similar products?

Incumbent status. High security confidence.

What is your favorite aspect of this product?

Self serve portal for updating tax forms, direct deposit, etc. as an employee

What do you dislike most about this product?

It's a legacy product so it's pretty old school and the UI could use an update

What recommendations would you give to someone considering this product?

Leverage their online learning

Pros

Security Protects
Effective Service
Helps Innovate
Reliable

Cons

Slower Product Innovation
Commodity Features
Leverages Incumbent Status

Latest Research

ADP Workforce Now

What is ADP Workforce Now?

Company Details

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Awards & Recognition

ADP Workforce Now Ratings

80 Likeliness to Recommend

89 Plan to Renew

Up 1 Since last award

73 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love ADP Workforce Now?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Payroll

Human Capital Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Derek L.

Easy to Use

Likeliness to Recommend

Pros

Andy M.

A Breeze to Use

Likeliness to Recommend

Pros

Brooke B.

Adequate for time management and payroll

Likeliness to Recommend

Pros

Cons

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Title

Up 1
Since last award

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Feature Ratings

Time Capture Physical

Time Capture

Workforce Dashboards and Reporting

Workforce Scheduling

Shift Management

Attendance Management and Policies

Staffing

Workforce Planning and Forecasting

Absence Management

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization