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Bitrix24 Ltd

Bitrix24

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Bitrix24
8.5 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 91

Configurable Knowledge Repository

95

Reporting and Analytics

94

Social Features

94

Cataloging

93

Workflow and Approval Management

93

Intelligent Search

90

API Integration

90

AI Capabilities

90

Rich Text Editor

89

Multiple File Type Support

87

Role-Based Access

87

Vendor Capability Ratings

Average 88

Ease of Data Integration

95

Ease of Implementation

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Quality of Features

93

Business Value Created

90

Availability and Quality of Training

88

Usability and Intuitiveness

86

Ease of IT Administration

84

Ease of Customization

81

Vendor Support

77

Bitrix24 Reviews

George K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Majestic product to use"!

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Spellbinding with it's startling with video and voice collaboration to ensure productivity on projects.

What is your favorite aspect of this product?

Mind blowing with it's instant messaging and notifications.

What do you dislike most about this product?

Mesmerizing with instant messaging.

What recommendations would you give to someone considering this product?

I adore how startling it is with instant messaging and video and voice collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patrick G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Powerful intranet solution for any company.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We utilize Bitrix24 within the company for inner communications, worker catalog, archive administration, inner chat device, shared calendar, etc. It's moreover acting as a spine for CRM, it makes a difference capture the correct data and brings insights to it, ready to target the correct and particular clients for our promoting campaigns, Bitrix24 does this brilliantly and has made a difference a parcel.

What is your favorite aspect of this product?

It has numerous capacities and modules that can be enacted or deactivated agreeing to the comfort and needs of the company, it is exceptionally simple to execute and is prepared to utilize, it is exceptionally great as a corporate social network. I truly just like the IP Communication include, this include is excellent and makes a difference to collaborate and communicate superior, this program can be gotten to from anyplace on a cell phone fair by having the mobile app, moreover extend administration conceivable, permits you to form custom areas and a self-hosting alternative is additionally included.

What do you dislike most about this product?

There are a few aspects that aren't polished or clear enough; it lacks an accounting function; I'd like to have an idea management area and a training schedule with enrollment management; and it's not very rapid or robust development, but he does it very effectively.

What recommendations would you give to someone considering this product?

It may be used as your company's intranet as well as a CRM or project management tool, because you have an incredible number of sophisticated services accessible, with the exception of advanced CRM and Tasks or a massive quantity of online storage. The activity stream is one of the best in its class, and the left navigation may be customized to conceal anything you don't require.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Andrey L.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

popular crm and social collaboration tool

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

It makes efficient integration of CRM software and project management tools: sceduling, time rationing, data collaboration and communication tool. It is focused on sales but give option to add management features on the go even having but not limited with disk space interation and call collaborations. It has good design and is popular for the reasonable price to achieve result in measurable time for project start.

What is your favorite aspect of this product?

It is lightweight mobile application ad easy intergrates any mobile operator to have your distributed sales team on the go. It is moderately priced and has wide options for integrations. It has build in time tracker capabilities. It is widely sreaded in Central and Eastern Europe - you do not need to spend time to educate new sales personnel so means less duration for onboarding period.

What do you dislike most about this product?

Web application is heavy weight and can periodically dump. There is no AI assisted time tracking capabilities to have a screen captions and activity controls. It has wide features besides core - CRM function but missing accounting and financial planing, logistics modules. So, it is not ERP but mostly CRM. You can add functionality to get full reporting cycle only buying 1C software but it localised in Russia so it can be suspended by vendor if only your jurisdiction occured in non friendly lists. It depends for the same reason Data localisation - where are located servers to store your data and it makes sence that data mirrors could be there.

What recommendations would you give to someone considering this product?

Product formally in NorthAm but has large history of relationship with 1C. Sure both are cool but till conflict exists there is always probability to get support of a product suspended. Use for small projects who does not need to refer a large legacy periods of data. Sure good for a large amount of people uses Bitrix: knowledgeble, experienced for this product use - so no need for extra support and tuition of new staff.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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