What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Generous Negotitation
- Reliable
- Unique Features
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Management
Workflow & Approvals
Home Page
File Sharing Collaboration
Employee Directory
End-User Workflow Customization
Reporting and Analytics
Instant Messaging
Integrations
Document Management
News Feed
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Ease of Customization
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Bitrix24 Reviews
Irwin F.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Perfect project management tool for Sprints.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
We wanted a solution that could handle unified communication, contact management, document management, and office setup. Bitrix24 swiftly got me up and running. Kanban is a project management approach that looks and functions similarly to Trello. It also interfaces with Google AdWords, Instagram and Facebook, Stripe for payment processing, and many more services. The CRM tool is extremely beneficial to the fundraising team, as it allows them to better track which leads are available and how the "bids" are proceeding.
What is your favorite aspect of this product?
Bitrix24 is relatively lightweight and user-friendly; you can get started immediately and realize the value. The fundamental features provide tools for organizing contacts and leads, and the process guides you to completion. We opted to incorporate Bitrix24 to address a shortcoming in MS Teams for Sprints. Bitrix24 makes life simpler for all teams by providing access to many fantastic tools, such as Kanban boards, which help individuals manage projects and tasks. We use it to handle our Kanban boards, marketing intelligence, mailing campaigns, donation agreements, and CRM.
What do you dislike most about this product?
In my view, there is nothing wrong with this platform; I would propose joining and familiarizing yourself with the format of the Kanban board (Projects and Tasks) in Bitrix24 before implementing any integration, so you can determine whether it is appropriate for you or not. If you want something less complicated, you should choose an alternative.
What recommendations would you give to someone considering this product?
Bitrix24, especially the cloud edition, is a simple way to get up and running. It will provide the necessary functions, but you may want assistance if you scale or employ additional capabilities. Begin with the essential features and information required by your company. Don't attempt to go too quickly. The unified communications component functions properly, but there are concerns with external users. Overall, I would suggest Bitrix24 to entrepreneurs trying to systematize their operations.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Michelle M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
An inspiring solution for all types of businesses.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Bitrix assists us in managing our lead generating pipeline as well as analyzing and projecting income from various business channels. It also aids in the automation of some lead creation procedures. Our biggest issue was keeping the program on track. Bitrix24 has fixed this major issue for us. Because a business's calendar is essential. It is quite tough to keep track of meetings and other schedules without a good solution.
What is your favorite aspect of this product?
The platform offers a wide range of services and solutions, from CRM to task management. We opted to incorporate Bitrix24 to address a shortcoming in MS Teams for Sprints. Bitrix24 makes life simpler for all teams by providing access to many fantastic tools, such as Kanban boards, which help individuals manage projects and tasks. We use it to handle our Kanban boards, marketing intelligence, mailing campaigns, donation agreements and CRM. The pricing is quite affordable; no other CRM software delivers as many functions at such a low cost, it is ideal for small groups.
What do you dislike most about this product?
I won't say I dislike anything about Bitrix24 since that would be a lie; rather, I would say that the documentation, while extensive, should be enhanced more. I would recommend joining and familiarizing yourself with the format of the Kanban board (Projects and Tasks) in Bitrix24 before implementing any integration, so you can decide if it is good for you or not. If you want something less complicated, you should choose an alternative.
What recommendations would you give to someone considering this product?
Investigate it before incorporating it into your team. Before you start using it alone, experiment a little. It is preferable to have a single platform that provides everything rather than five or more, as this keeps everything organized and trackable.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity