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Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 84

Task Management

89

Workflow & Approvals

87

Home Page

86

File Sharing Collaboration

86

Employee Directory

85

End-User Workflow Customization

84

Reporting and Analytics

84

Instant Messaging

84

Integrations

83

Document Management

83

News Feed

82

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

82

Usability and Intuitiveness

79

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

73

Bitrix24 Reviews

Sujith B.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Low cost and have most of the functionalities

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

It supports CRM integration with number of applications

What is your favorite aspect of this product?

Bit easy to use and manage

What do you dislike most about this product?

Salary roll-out is not proper

What recommendations would you give to someone considering this product?

Go for it and try it out.

Pros

  • Trustworthy
  • Unique Features
  • Fair
  • Client's Interest First

Cons

  • Less Productive
  • Less Effective Service
  • Under Delivered

Patrick G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Powerful intranet solution for any company.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We utilize Bitrix24 within the company for inner communications, worker catalog, archive administration, inner chat device, shared calendar, etc. It's moreover acting as a spine for CRM, it makes a difference capture the correct data and brings insights to it, ready to target the correct and particular clients for our promoting campaigns, Bitrix24 does this brilliantly and has made a difference a parcel.

What is your favorite aspect of this product?

It has numerous capacities and modules that can be enacted or deactivated agreeing to the comfort and needs of the company, it is exceptionally simple to execute and is prepared to utilize, it is exceptionally great as a corporate social network. I truly just like the IP Communication include, this include is excellent and makes a difference to collaborate and communicate superior, this program can be gotten to from anyplace on a cell phone fair by having the mobile app, moreover extend administration conceivable, permits you to form custom areas and a self-hosting alternative is additionally included.

What do you dislike most about this product?

There are a few aspects that aren't polished or clear enough; it lacks an accounting function; I'd like to have an idea management area and a training schedule with enrollment management; and it's not very rapid or robust development, but he does it very effectively.

What recommendations would you give to someone considering this product?

It may be used as your company's intranet as well as a CRM or project management tool, because you have an incredible number of sophisticated services accessible, with the exception of advanced CRM and Tasks or a massive quantity of online storage. The activity stream is one of the best in its class, and the left navigation may be customized to conceal anything you don't require.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Una N.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great comprehensive business management platform.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

It has assisted us in managing teams to ensuring that all tasks are completed, in measuring employee performance, and in having a centralized mechanism for communication and data exchange. It is a robust company management platform that offers a variety of solutions for streamlining operations, improving collaboration, and increasing productivity. Its all-in-one design, project management features, CRM capability, communication tools, and document management capabilities make it an excellent choice for enterprises of all sizes.

What is your favorite aspect of this product?

Great office communication platform where teams may communicate, remark, attach documents, edit, and share with their respective peers. It enables employees to communicate and be assigned projects, making it simple to manage activities and assess each employee's performance by ensuring tasks are completed on time. The platform provides a variety of communication options, including as instant messaging, group chats, video conferencing, and a social intranet, all of which support successful cooperation among team members regardless of their physical location.

What do you dislike most about this product?

It has occasional irritating downtimes, such as when trying to open or edit documents on disk, and it takes a lot of training to learn all of the functions. The learning curve for new users might be challenging, particularly for individuals who are not used to extensive business management solutions.

What recommendations would you give to someone considering this product?

It may be used to process leads, convey information to members, track conversion, and communicate with colleagues. Bitrix24 is used in our teams to measure peer conversion, allowing you to monitor and assess the quality of certain marketing tools. It is also extremely handy to connect with partners on work concerns.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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