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What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
93 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Client's Interest First
- Includes Product Enhancements
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Loyalty Promotions Management
Communication Archive
Marketing Analytics
Social Media Marketing Management
Mobile Marketing Management
Opt-in
Mobile Payments
Application Integration
Text Messaging
Surveys Feedback
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Brevo Reviews
Robert Q.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2024
The indispensable tool for managing tasks and proj
Likeliness to Recommend
What differentiates Brevo from other similar products?
What sets Brevo quality of life apart is an ability to personalize the user experience, allowing us to create a seamless workflow tailored to our company's specific requirements. This allows us to considerably increase our efficiency and productivity.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring
Ajeet K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
A professional marketing automation tool
Likeliness to Recommend
What differentiates Brevo from other similar products?
At the same subscription, the tool offer a lot of service including live chat, email marketing, SMS and Whatsapp where other provides would charge independently, also Brevo has got good customer care team who responds faster to technical questions
What is your favorite aspect of this product?
It is easy to personalize messages for marketing within Brevo whether SMS, Email or on WhatsApp by using a name tag which automatically picks the name of the recipient and inserts in the tag placeholder as this shows professionalist and increases trust with our clients . Also Brevo is cheap and easy to implement and configure
What do you dislike most about this product?
You need to recharge the wallet for each service independently like SMS are charged independently, emails and WhatsApp marketing as well which makes Brevo to becomes more expensive in the long run
What recommendations would you give to someone considering this product?
Yes, I would recommend Brevo, it is easy, cheap and reliable to use
Pros
- Caring
- Respectful
- Fair
- Helps Innovate
Rajat R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Brevo is easy to use for cognitive marketing
Likeliness to Recommend
What differentiates Brevo from other similar products?
It has the bulk SMS feature which can be used to send bulk SMS to different countries by a single click whereas other tool only would support sending SMS to a single country. Also Brevo does not charge monthly subscription for SMS, Emails and WhatsApp marketing, you only pay for what you need to use which makes it a good tool for smaller businesses to use the solution.
What is your favorite aspect of this product?
I like the scheduling rules where you can schedule when the messages can be sent from Brevo, whether WhatsApp campaigns, emails or SMS, all can be scheduled. Also, Brevo offers good SMTP integration for emails in case you use the feature for sending transactional emails. Thanks to the friendly customer care who respond to questions on time and in detailed version
What do you dislike most about this product?
The tool does not offer free sender ID for SMS compared to other tool and this can turn Brevo to be expensive to use for SMS marketing since to optimize delivery of SMS, you need to raise sender IDs depending on where you are supposed to send the SMS which can turn to be too much expensive. Also pricing per SMS is too expensive, I wish they can offer subscription
What recommendations would you give to someone considering this product?
Yes, I would recommend Brevo because it is easy to use and to configure
Pros
- Reliable
- Performance Enhancing
- Security Protects
- Helps Innovate
