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What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
92 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Respectful
- Includes Product Enhancements
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Sales Intelligence & Conversion Rates
Contact Database
SPAM Compliance
Segmentation
Campaign Management
Basic Reporting and Analytics
Content Authoring
Mobile Optimized
Text Messaging
A/B Testing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Brevo Reviews
Harjeet K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Affordable option with good opening rate of emails
Likeliness to Recommend
What differentiates Brevo from other similar products?
Sendinblue offers good features at affordable prices. User can easily upgrade the package and customer care team is prompt with replies and sorting the issues
What is your favorite aspect of this product?
Customer care team is prompt and quick in resolving issues related to email marketing. That is the best aspect of sendinblue
What do you dislike most about this product?
Templates are outdated and their are no great drag and drop elements while designing the email marketing templates. That is the one thing i dislike about Sendinblue platform
What recommendations would you give to someone considering this product?
Go for purchasing sendinblue package as it is affordable, reliable, after sales support is good
Pros
- Trustworthy
- Effective Service
- Respectful
- Client Friendly Policies
Cons
- Less Inspiring
Jim G.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2021
Excellent Product that Integrates with Everything!
Likeliness to Recommend
What differentiates Brevo from other similar products?
Sendinblue, like MailChimp, integrates with just about every digital marketing and business product that's out there. It works and it works really well. Also, with all its features, it's also more cost-effective than its competitors.
What is your favorite aspect of this product?
I like the fact that the Sendinblue system is reliable. I haven't had a technical issue (something not working or not working as advertised) yet. I also like the UI (User Interface). Now that I know where everything is, I'm comfortable with the system.
What do you dislike most about this product?
Working with the email templates takes a little getting used to. I found it a little frustrating, so I contacted their support team (which I generally dislike doing). Their support team, however, is outstanding. They created a short video showing me exactly where to find what I was looking for.
What recommendations would you give to someone considering this product?
I recommend Sendinblue to my clients who run a lot of webinars. I show them how to set up the autoresponders and their email marketing campaigns inside the system. When I first started with Sendinblue, I didn't ready any help files until I got stuck. So, like any other type of software, give yourself a little time to learn how everything works and don't try to rush through it. So, my recommendation would be - don't rush through it when you're first getting started. Take it step-by-step. Then, once it's set up, you'll have a very reliable marketing system for your products or services.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Isaac S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2021
Disappointing, clunky and low performance
Likeliness to Recommend
What differentiates Brevo from other similar products?
Nothing special unfortunately. We use it because it costs more to switch than to stay with it.
What is your favorite aspect of this product?
The builder is almost decent and produces consistent results.
What do you dislike most about this product?
Performance - it's very slow and clunky. Also, organization is impossible and it's too easy to lose orientation.
What recommendations would you give to someone considering this product?
be very very organized, because they won't help you with that.
Pros
- Respectful
- Acts with Integrity
- Transparent
Cons
- Commodity Features
- Less Performance Enhancing
- Less Productive
