What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
3
Since last award
93 Plan to Renew
7
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
General Ledger Chart of Accounts
Accounts Receivable Invoicing
Project Accounting
Accounts Payable Purchase Orders
Cash Flow Management
Integration APIs
Cost Revenue Tracking
Dashboards, Analytics and Reporting
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
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FreshBooks Reviews
Prathamesh B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2024
Easy, Efficient Accounting for SMBs
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
In summary, FreshBooks shines in ease of use, invoicing, and mobile functionality, making it a top choice for service businesses as compared with other accounting softwares.
What is your favorite aspect of this product?
My favorite aspect of FreshBooks is its user-friendly interface. It's incredibly intuitive, making it easy for small business owners to manage invoicing, track expenses, and handle basic accounting tasks without needing extensive financial knowledge. This simplicity saves time and reduces the learning curve, allowing users to focus more on their business and less on navigating complex software.
What do you dislike most about this product?
What I dislike most about FreshBooks is its limited functionality for larger businesses.
What recommendations would you give to someone considering this product?
If you're considering FreshBooks, it’s ideal for small service-based businesses due to its user-friendly interface and strong invoicing features. It effectively manages expenses and automates billing. However, if you anticipate needing advanced features like inventory management or detailed reporting as you grow, you might want to explore more scalable options. Overall, it's a great choice for freelancers and small teams to simplify accounting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ruby G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
FreshBooks – A Game-Changer for Accounting
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
I've been using FreshBooks for over two years, and it’s been an absolute game-changer for managing my business's finances. The platform simplifies invoicing, expense tracking, and time management, all in one intuitive interface. FreshBooks has not only streamlined my accounting but also helped me save a significant amount of time.
What is your favorite aspect of this product?
FreshBooks is incredibly user-friendly, especially for small business owners who aren’t accounting experts. The invoicing feature is a favorite, allowing for quick, professional invoices with automatic reminders for late payments. Expense tracking is seamless, and the ability to capture receipts via mobile is a huge plus. The time-tracking tool is perfect for freelancers and agencies, making it easy to bill clients accurately for hours worked. The reporting tools are easy to understand and provide valuable insights into cash flow and business performance.
What do you dislike most about this product?
While FreshBooks is fantastic overall, its mobile app could be more robust. It offers the basics but lacks some features found on the desktop version. Additionally, some advanced accounting features like payroll management are either limited or require third-party integrations, which can be a bit inconvenient for businesses looking for an all-in-one solution.
What recommendations would you give to someone considering this product?
FreshBooks has drastically simplified my business’s accounting process. From invoicing to tracking expenses and payments, everything is more organized and efficient. It's ideal for small business owners, freelancers, or anyone looking to streamline their finances without getting overwhelmed. Highly recommend!
Pros
- Trustworthy
- Fair
- Friendly Negotiation
- Helps Innovate
Viraj S.
- Role: Finance
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2024
Features are disappointing
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Nothing major
What is your favorite aspect of this product?
User interface is easy to use
What do you dislike most about this product?
Difficult to search for entries
What recommendations would you give to someone considering this product?
Consider other products first
Pros
- Enables Productivity
- Helps Innovate
- Trustworthy
- Inspires Innovation
Cons
- Less Generous
- Less Friendly Negotiation
- Under Delivered
