What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 100%
- Service Experience:
- 100%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounting and Financial Management
Expense Management
Reporting Components
Case Management
Trust Accounting
Billing and Invoice Management
Time Management
Financial Analysis
Payments
Fee Management
Contact Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Customization
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FreshBooks Reviews
Bruce M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
cash inflow and outflow.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Provides accountability report for cash inflow and outflow. The reports provided are actual and accurate.
What is your favorite aspect of this product?
Invoicing and billing is quiet easy because it accepts most payment methods.
What do you dislike most about this product?
Invoices are well managed because tax is applied on.
Pros
- Inspires Innovation
- Caring
- Fair
- Continually Improving Product
Roldan B.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2024
Simple but gets the job done.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It's very simple but you don't need anything flashy necessarily to do a good job. Its straightforward and efficient for reporting, and lets me analyze data quickly.
What is your favorite aspect of this product?
Ease of use when it comes to the features and format of the data displayed.
What do you dislike most about this product?
Not a huge issue but could slightly use an update on its interface visually.
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Ryan K.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Feb 2023
Automation of Expense Reporting and Billing
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks's user-friendliness makes billing clients and processing payments a snap. Time is money, so make the most of yours by taking use of FreshBooks' helpful time-saving options, like regular invoicing and expense monitoring.
What is your favorite aspect of this product?
While FreshBooks excels as an invoicing and accounting tool for small firms, it may not provide the functionality required by larger companies. Because of its higher price tag compared to competing products, FreshBooks may be out of reach for certain smaller enterprises.
What do you dislike most about this product?
I appreciate FreshBooks' straightforward interface. Tools like automated billing and spending reporting have been really helpful. However, I have discovered a few flaws, such as a scarcity of possible connectors and weak reporting tools. I've found FreshBooks to be very useful despite these reservations.
What recommendations would you give to someone considering this product?
Accounting and invoicing are simplified with FreshBooks, making it a great choice for small businesses. FreshBooks may be used to automate a wide variety of mundane but necessary tasks, including as invoicing and expense monitoring.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation