What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
4
Since last award
88 Plan to Renew
10
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Project Accounting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Breadth of Features
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
Joy P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2020
Best invoicing software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks is packed with powerful features that streamlines invoicing and time tracking process. It is cost effective ,reliable and fast accounting solution for small and medium business. It ensures that complex financial management is made easy and fun.
What is your favorite aspect of this product?
My favorite aspect about FreshBooks is the invoice -payment functionality that ensures delivery of invoices to clients. It allows the tracking of past and current invoices to be able us stay on top of our cash flow. It allows us to keep track of expenses with accurate time tracking. It also enables easy creation of reports and get profit and loss report fast.
What do you dislike most about this product?
The customization of invoices is minimal compared to other products.
What recommendations would you give to someone considering this product?
FreshBooks simplifies the sending and receiving of invoices. It offers flexibility for business freelancers who often generate invoices. It stands out from all its competitors with its intuitive invoicing capabilities.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Margarita M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
Among the best online Accounting software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks has bookkeeping capabilities unlike other online accounting programs.
What is your favorite aspect of this product?
Invoices has been getting delivered on time to cuatomers aince we have integrated FreshBooks with gmail. Cash flow management, Account Receivable and Account Payable are among the things that I give kudos.
What do you dislike most about this product?
I am no longer encountering issues ever since I started seeking help from the vendor customer support.
What recommendations would you give to someone considering this product?
Take advantage of the vendor customer support whenever they need any aid.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brittany N.
- Role: Finance
- Industry: Government
- Involvement: End User of Application
Submitted Sep 2020
Solution for invoice customization
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It has both invoicing abd Accounting features all in one program.
What is your favorite aspect of this product?
I have saved a lot of time through automating some procedures like invoice reminders with Freshbooks.
What do you dislike most about this product?
I only dislike that FreshBooks lacks capabilities for global enterprise companies.
What recommendations would you give to someone considering this product?
To use it along with other Accounting systems like QuickBooks if they have large corporations.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
