What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
4
Since last award
88 Plan to Renew
10
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Project Accounting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Breadth of Features
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
Rupesh T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2020
Top notch accounting solution
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks offers a ton of robust features like making it easy to bill recurring invoices.It streamlines and automates accounting process.It helps in managing finances easily and secure.
What is your favorite aspect of this product?
It empowers you to follow precisely when your customer has opened your receipt email. This enables an organization to manage clients who guarantee they didn't get the receipt. FreshBooks likewise ensures your invoices are appropriately conveyed to customers. It is anything but difficult to deal with your billing history as the application gives a great deal of tools to assist you with monitoring past and current invoices. Overseeing installments is adaptable as you can settle accounts with Visa, Mastercard, or American Express for Mastercard preparing or use PayPal for online installments.
What do you dislike most about this product?
Metrics and reporting features could be made better.
What recommendations would you give to someone considering this product?
Freshbooks is the top notch accounting solution that could bring a lot in your accounting department.It has excellent features ,great support and flexible pricing plan.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Daniel T.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2020
Well-rounded platform forall accounting needs
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It meets the needs of all its users with accuracy and required intuition, irregardless of their size from small to mid-sized and even huge enterprises.
What is your favorite aspect of this product?
Its revolutionary and offers dependable double-entry accounting experience that enables us to manage our expenses, estimates, projects and invoices on time. It comes with mobile apps for Android and iOS users and this has enabled us to manage our business anywhere anytime. Its superb and reliable and this has enabled it to expedite our accounting needs with ease.
What do you dislike most about this product?
The usage of the platform is sometimes affected by poor internet connections.
What recommendations would you give to someone considering this product?
Its excellent and comes with a free 30 day trial period and this will help you gauge the suitability of the platform in your organization hence make an informed decision.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Sherryl M.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2020
Easy to use accounting software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It can process credit card payments. The customer service is great.
What is your favorite aspect of this product?
It has double-entry accounting which is very helpful when there is more than one person working on the product. Allows one to create invoices fast. It is easy to manage expenses through the software. I love that an invoice can be formatted in several languages aside from English. We are able to track profits and losses through FreshBooks. Accepts Payments even from phones.
What do you dislike most about this product?
One cannot create payrolls and bills in FreshBooks.
What recommendations would you give to someone considering this product?
FreshBooks is a great accounting software that will meet your accounting needs efficiently. I highly recommend this software Product.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Inspires Innovation
