What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
4
Since last award
88 Plan to Renew
10
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Project Accounting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Breadth of Features
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
ISMAIL M.
- Role: Finance
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2020
find comfort and security for payments
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
i think FreshBooks is least expensive compared to its competitors
What is your favorite aspect of this product?
processing of invoices is fantastic and credible
What do you dislike most about this product?
its slow, need to advance its speed.
What recommendations would you give to someone considering this product?
FreshBooks software gives many solutions to accounting difficulties. try it out.
Pros
- Performance Enhancing
- Inspires Innovation
- Saves Time
- Respectful
Mike J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Lots of features - but it's no quickbooks
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
This product is completely web based in the cloud. It's relatively cheap compared to other solutions and the user interface is easy to navigate. It's also very easy to customize the templates for invoicing, which is what this product seems to be centered around.
What is your favorite aspect of this product?
The invoicing feature is great and the templates are super clean and professional. Being cloud based means no clunky software and it can be accessed easily from anywhere or their app.
What do you dislike most about this product?
Many of the features are somewhat bare bones and don't offer a lot of variables or adjustments. We were using it for commercial leases (billing the tenants) and in our state the sales tax changes based on county. There is no way to override or set a different rate based on the individual invoice. Lots missing features like that can make this product a headache or impossible to implement in certain businesses. We had to change to quickbooks to resolve the issue.
What recommendations would you give to someone considering this product?
Your experience will be hit or miss with this product based on your industry and its accounting practices. For 99% of small businesses it's fine. But if your midsize+ or have accounting quirks in your industry, you may need a different product.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
