What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
4
Since last award
88 Plan to Renew
10
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Project Accounting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Breadth of Features
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
Krista D.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
Making Time Tracking and Billing a Breeze
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Well, there isn’t much, but I’d say its invoicing automation really sets FreshBooks apart. It’s not that other tools can’t automate invoicing, but the way FreshBooks handles reminders and integrates them seamlessly with expenses makes cash flow management almost foolproof.
What is your favorite aspect of this product?
I don't need to double-check my timesheets—it just syncs up beautifully, and I know my numbers are accurate when billing clients. There was this one instance where I had a rush tax project, and knowing that FreshBooks tracked every minute saved me from underbilling. I can’t overstate how comforting that is.
What do you dislike most about this product?
If you’re managing more detailed inventory for client supplies or assets, it’s not going to cut it.
What recommendations would you give to someone considering this product?
I recommend it, but take caution on its limitations with inventory. If that’s a key part of your accounting process, you might need an additional tool.
Pros
- Helps Innovate
- Caring
- Transparent
- Appreciates Incumbent Status
Daniyal K.
- Role: Finance
- Industry: Electronics
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2024
Amazing Software ،,,,👍
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks is quite different from the other softwares their time tracking function that make it easy to bill the invoices, their API's and their reporting tools is amazing and the one of the best thing is their interface.
What is your favorite aspect of this product?
My favorite aspect is their reporting and time tracking tool and also their back-end support is amazing.
What do you dislike most about this product?
There is nothing bad in this software that should be dislike although yes there are some improvements that can be improved.
What recommendations would you give to someone considering this product?
People's who are finding an accounting software that can provided you all features in less prices then i would say must go for FreshBooks this software will never disappoint you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Muhammad Adnan H.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Best and easy product to use with best privacy
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Not a big difference but freshbook is little bit different and unique and more reliable then other similar products like XERO and quickbook
What is your favorite aspect of this product?
Most favourite and biggest advantage of time saving on bookkeeping and accounting
What do you dislike most about this product?
According to my use, I didn't found any single error in this software
What recommendations would you give to someone considering this product?
It's a best product
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
