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FreshBooks

FreshBooks

Composite Score
8.2 /10
CX Score
8.5 /10
Category
FreshBooks
8.2 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

88 Plan to Renew

10
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

92

Cost Revenue Tracking

89

Expense Management

88

Reconciliation

87

Dashboards, Analytics and Reporting

87

Cash Flow Management

85

Accounts Payable Purchase Orders

85

General Ledger Chart of Accounts

85

Project Accounting

85

Integration APIs

82

Budgeting Forecasting

82

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

84

Business Value Created

84

Ease of Customization

83

Breadth of Features

82

Ease of IT Administration

82

Quality of Features

82

Vendor Support

81

Availability and Quality of Training

80

Ease of Data Integration

78

FreshBooks Reviews

Jarold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

An excellent software for small businesses

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

You manage to keep accounting in an easy and simple way, you can create invoices without many complications, has a great customer service that are always ready to answer your questions and solve problems, mostly is simple to use fulfills what it promises and helps me to feel less stressed in my day to day with respect to work.

What is your favorite aspect of this product?

The billing issue has been very tedious, but with freshbook it became more bearable. On the topic of Application Programming Interfaces. It appeals to me because it brings everything together in one convenient place. All the software is so easy to use that anyone can learn to use it; creating invoices based on time recorded; and single invoices or flat rate pricing. easy billing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking versus tasks and milestones could be tracked there and then my time could be exported to Freshbooks.

What do you dislike most about this product?

The absence of features like email automation and scheduling, which are provided by apps like Dubsado and Honeybook, would be an example. One thing I would like to see the developers improve is to make sure that updates take at least an hour and not much longer. The feature I like the least is that this software does not create quarterly tax estimates that are required in accounting.

What recommendations would you give to someone considering this product?

The product is very easy to use and intuitive. the integration into our current business process was seamless and quick. The ability to keep this together allows for a quick glance and ensures everything is ready to go. I like creating invoices and also the general ledger I like the most as it has been a great help.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alejandra P.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

FreshBooks: accounting specialist

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

FreshBooks keeps track of daily accounting activities, namely a cosmos of invoices, payment consent, expense tracking, billable time tracking and financial history. It has free trial for 30 days, no credit card required. FreshBooks aims to create a cloud accounting application to help small businesses better manage their finances. The company says it is known for its outstanding customer service.

What is your favorite aspect of this product?

Easy to get right and how modest the functions were; lots of beneficial tools and features that make to amend the final work. Easy enough for anyone who doesn't know tech skills. It is an amazing app because it is a payment chip compatible with any card and additionally it helps you to do your business accounting so it has a dual purpose. There is one feature I like the most about the tax algorithm and yes, the invoicing part is amazing.

What do you dislike most about this product?

They recently forced a new format on all clients on the platform. The new format is far inferior to the classic FreshBooks that existed before. The worst part of the software is the electronic payment option. It only works with some banks, while other banks block it. You will need a register to benefit and reset the system because you don't believe in a cash-based accounting system.

What recommendations would you give to someone considering this product?

Endless reasons to switch to FreshBooks, such as pricing, features: recurring billing, time tracking that were removed from the core product and were now additional costs; it had all the features I was looking for, and they are working hard and intentionally to share new relevant features as they move forward.

Pros

  • Reliable
  • Caring
  • Respectful
  • Client Friendly Policies

Alexander A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

We love freshbooks because it is so easy to use

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

We have used many accounting and finance softwares, but this is the best, as we find it very easy to use and with tools that are useful for our company. It is also cloud-based, so our computers are not overloaded with information and become cluttered. It calculates taxes quickly and automatically, just by filling in a few data, the system takes care of the rest, including making the payment.

What is your favorite aspect of this product?

Making budgets is very easy, plus you can automate the development, just by changing a few data of our customers. It has a mobile application that allows us to enter the system from anywhere with internet connection, which facilitates our work, especially extra payments. We can process all the invoices issued and have them in order, which helps us to be more organized.

What do you dislike most about this product?

Some integrations with banks could not be done, so the pending payments to customers with those banks, I have to do them manually, which delays my work. Although your application helps us to make payments, the truth is that some functions and tools are not within it, which limits its use, so it would be great if all those functions that are in the web version could be within your application.

What recommendations would you give to someone considering this product?

This app is very useful and has helped me a lot with my part time business as a book publisher. I hope they improve the invoicing as they have gotten away from this part but they can improve. I also wish the app was more user friendly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Saves Time

Most Popular FreshBooks Comparisons

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