GetResponse Customer Reviews 2024

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GetResponse

Composite Score

8.4 /10

CX Score

8.7 /10

59 Reviews Write a Review

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Unique Features
Inspires Innovation
Respectful

Feature Ratings

Average 85

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Average 85

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Marketing Automation - B2C

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GetResponse Reviews

Jeniffer E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

GetResponse provides quality Services to the users

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The tool analytics functionality and the flexible email marketing ability.

What is your favorite aspect of this product?

GetResponse helps the marketing team on campaign management and easy on segmenting.

What do you dislike most about this product?

The tool unlike most platform has nothing at all for the user to complain on.

What recommendations would you give to someone considering this product?

GetResponse has the great email templates and easy on business reporting and the optimizing capability has no comparison.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Diego L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Optimization ability its very Effective.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Very nice tool and easy to use the function and the Email templates are fantastic.

What is your favorite aspect of this product?

The easy dashboard with plenty easy tools.

What do you dislike most about this product?

About problems with GetResponse i have nothing.

What recommendations would you give to someone considering this product?

GetResponse can be easily implemented by any user and the Auto response ability its what i love much on this tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manasa G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Very Profitable Marketing Solution.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse allows easy manipulation giving the user enough time to provide great services.

What is your favorite aspect of this product?

The dashboard arrangement its perfect with functional commands.

What do you dislike most about this product?

Problem with the tool, there was none. Very simple and powerful software.

What recommendations would you give to someone considering this product?

I like the learning curve and the technical support they provide to its users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

GetResponse

What is GetResponse?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

GetResponse Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love GetResponse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Marketing Automation - B2C

GetResponse Reviews

Jeniffer E.

GetResponse provides quality Services to the users

Likeliness to Recommend

Pros

Diego L.

Optimization ability its very Effective.

Likeliness to Recommend

Pros

Manasa G.

Very Profitable Marketing Solution.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training