Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
GetResponse Logo
GetResponse Logo
GetResponse

GetResponse

Composite Score
8.6 /10
CX Score
8.8 /10
Category
GetResponse
8.6 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

GetResponse won the following awards in the Email Marketing category

Filter By

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Up 1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
96%
Conflict Resolution:
97%
Strategy & Innovation:
96%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Altruistic

Feature Ratings

Average 86

Auto-Responders

90

Dynamic Content

89

Campaign Management

87

Email Templates

87

Email Delivery

87

Segmentation

86

Basic Reporting and Analytics

85

Sales Intelligence & Conversion Rates

85

A/B Testing

84

SPAM Compliance

84

Content Authoring

84

Vendor Capability Ratings

Average 86

Breadth of Features

88

Quality of Features

88

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

86

Vendor Support

86

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of IT Administration

83

Ease of Data Integration

81

GetResponse Reviews

Cissy A.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

GetResponse is an excellent combo

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

-Small and medium-sized businesses can access advanced tools without breaking the budget. - It’s an excellent choice for online stores seeking marketing automation tailored to drive sales.

What is your favorite aspect of this product?

To have Variety of Templates that saves my time to designing.

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Exactly i will recommend this software to anyone who is looking for budget friendly software to save money and time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Very powerful tool, highly recommended.

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

The ability to manage all of your small to medium-sized business's needs from a single, centralized dashboard; access to a wide variety of Landing page templates; assistance with gathering contact information from website visitors; management of your email marketing campaigns; and, finally, automation of your email outreach. Construct a path that guides your target audience to your desired outcome, and what else can you ask for? The Page has all of the relevant information.

What is your favorite aspect of this product?

Being a busy person, I appreciate how simple it is to accumulate a mountain of unread messages. Every day, I send out a newsletter to my mailing list, and then, after a week or two, I go back and put the emails to an autoresponder that I use for new leads who haven't been receiving the original newsletters. This really facilitates my work and helps me to reduce my platform time without sacrificing productivity. What's more, I appreciate the Spam Score function, which assists in avoiding having my mails categorized as spam. Your message won't be read if it ends up in spam.

What do you dislike most about this product?

In my opinion, the landing page might use some additional features. Too much or too little is preloaded into templates, in my experience. More features like those found in ClickFunnels or Builderall would be great. GetResponse might be more useful if it allowed users to build sales funnels and accept payments on the platform. I know I'm not alone in preferring centralized locations for my work-related needs.

What recommendations would you give to someone considering this product?

If you're just starting out with marketing automation but want access to a robust platform without the associated steep learning curve, GetResponse is a solid option. While it does appear to offer a robust set of tools for generating automated sequences, it is not the answer for widespread industry adoption. Also, given the increased levels of competition in the market, the price may seem high in comparison to other options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manish Singh B.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Maximizing Email Marketing Efforts

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is an all-in-one platform that combines email marketing, landing pages, marketing automation, webinars, and CRM in one place. Also, it has a user-friendly interface.

What is your favorite aspect of this product?

GetResponse is an all-in-one platform that combines email marketing, landing pages, marketing automation, webinars, and CRM in one place. The advanced automation features offered by GetResponse, such as event-based triggers, conditional logic, and multi-channel workflows. Good Customer Support.

What do you dislike most about this product?

Pricing is high compared to Aweber. The landing page and other design customization options are limited.

What recommendations would you give to someone considering this product?

Choose a plan according to your work. Take advantage of the Free trial. Use customer support for any issue.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Respectful

Most Popular GetResponse Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171