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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Noah M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Beginners' Guide to Web Analysis

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics provides us with an all-in-one solution for doing in-depth analyses of our web traffic. We can visualize user flows graphically and split traffic based on different media and sources. We develop operational actions and optimization choices based on this data. We gain a better understanding of our target audience and integrate the technology with SearchConsole and DataStudio. Of course, analytics is fantastic for obtaining a fundamental and in-depth understanding of your website. As a result, this assists in the collection of content insights, the optimization of conversion rates, and, of course, the assessment of paid.

What is your favorite aspect of this product?

We've had a lot of fun using Google Analytics. It was really useful in identifying the types of visitors to our website. The analytics and practical information it provides are extremely helpful in improving, engaging, and appealing to visitors on our website. It also aids us in understanding which channels create the most traffic, allowing us to target those sources and adapt our marketing efforts accordingly. This allows you to delve into all aspects of visitor behavior, beginning with demographics and progressing to average time spent on the site, among other things. It helps us track our marketing activity. It was really helpful to us.

What do you dislike most about this product?

The surface, in my opinion, is growing outdated and in desperate need of an upgrade. The tool's usability is poor, and it takes some time to get used to it. The website integration may be challenging at times, and you should double-check the integration after every website change, since mistakes frequently occur and data is lost. The Google Ads link is also occasionally disabled. Some of the more advanced features seen in other tools are missing. The reporting mechanism is ineffective and difficult to utilize. There is also very little assistance. The configuration was so complex that an independent team from our company was tasked with it.

What recommendations would you give to someone considering this product?

We didn't know what was going on with our websites previously, and we weren't sure if we were on the right track. We can troubleshoot at the most lucrative moments by using Google Analytics. We can now segment based on demographics to make the greatest business decisions at the right time. When used regularly, GA provides a very thorough overview of a company's online traffic to smaller businesses in particular. Because the tool is free, the breadth of services is extensive and is continually expanding. There are several training courses, tutorials, and communities available. For the most part, I found the menu arrangement.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shreya V.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Best for teacking website and app status.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

One of the main reasons to appreciate Google Analytics is that it is free, quick, and easy to use. It gives you access to a lot of the information you need after it's set up, such as where your traffic is coming from, who's buying what, and a full, itemised sales history.

What is your favorite aspect of this product?

The opportunity to monitor the website traffic increase in real time. That, plus the flexibility to create your own customised reports. I've been using Google Analytics for the past 5-6 years, and all I can say is that without it, tracking things will be quite difficult.

What do you dislike most about this product?

I believe there is nothing to dislike about Google Analytics, Personally I never faced any issue in tracking and monitoring my websites and applications.

What recommendations would you give to someone considering this product?

All marketers should take advantage of Google Analytics, a great platform and indispensable tool. You can get insights into Google Analytics for free that are expensive through other tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anshuman S.

  • Role: Consultant
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

"Google Analytics Review"

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

it's known as the king of the industry and it's free. The real-time access to your website's data and authentic insights is the best thing in google analytics that motivates me to choose this platform over others

What is your favorite aspect of this product?

Detailed, easy to use reporting Tracking in detail the traffic on the website. Multi-user functionality.

What do you dislike most about this product?

UI can be clunky. it is relatively hard to organize events

What recommendations would you give to someone considering this product?

Google Analytics is well suited for websites, web applications, and games. Google Analytics is less appropriate for the scenarios involving mobile native applications and games even though it is usable - there is just room for improvement. So being a user of Google analytics, I can conclude that, the software can be used almost in every field.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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