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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
92%
Strategy & Innovation:
90%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Bethsheeba M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

End to end solutions..

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

User friendly project tracking tool.

What is your favorite aspect of this product?

Visual representation is good.

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

A good tracking tool which has integration with test management tool.

Pros

  • Unique Features
  • Efficient Service
  • Helps Innovate
  • Continually Improving Product

Praveen K.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

One stop solution to track your project progress.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's user interface is quite easy to understand and user friendly. It has a lot of features which would simplify our work. Easy and efficient way to track the progress of the project.

What is your favorite aspect of this product?

Track all the progress in one place. Easy to create and assign the tasks and is user friendly.

What do you dislike most about this product?

Error messages are sometimes not very clear. It should be more specific.

What recommendations would you give to someone considering this product?

It's a best product available in the market to track the progress of the project.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Saves Time

Twesimire O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Best task management Software

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has ability to write JQL And supports integration of Google sheets which makes it incomparable to others

What is your favorite aspect of this product?

The Customer Support is great and works on autopilot

What do you dislike most about this product?

I expected plenty software integrations and I got disappointed

What recommendations would you give to someone considering this product?

Its a pretty straight forward software, I recommend it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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