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Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

84

Resource Planning

83

Artifact Management

82

ALM Integration

82

Traceability

82

Managed Artifact Repository

81

Automation

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of IT Administration

82

Ease of Data Integration

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Rakesh C.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful and easy to used.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out with its robust support for Agile methodologies, customizable workflows, and extensive integration capabilities

What is your favorite aspect of this product?

My favorite aspect of Jira is its customizable workflows, which allow teams to tailor the tool to their specific needs and processes, enhancing productivity and collaboration.

What do you dislike most about this product?

One of the main drawbacks of Jira is its complexity, which can make it challenging for new users to navigate and fully utilize its features without a steep learning curve.

What recommendations would you give to someone considering this product?

Ensure you invest time in training and customization to fully leverage Jira's powerful features and integrations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gospel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Great team management tool, love it!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I think for me what differentiates Jira from other products is its customization capabilities and flexibility, allowing teams to tailor workflows, automation, and issue tracking to fit their specific project management needs.

What is your favorite aspect of this product?

My favorite aspect of Jira is t customizing he ability to customize workflows and automation.

What do you dislike most about this product?

What I dislike most about Jira is the fact that its a bit complex and has a steep learning curve, which can make onboarding and setup seem overwhelming, especially for new users. Also, I don't like that there's a restriction on tasks you can view on the calendar. Right now, only tasks with due dates can be seen on the calendar.

What recommendations would you give to someone considering this product?

I would recommend they take their time to go through Jira support documentation, or even take a course, so they can be able to maximize the features on the tool. You can also find answers to your questions on the community.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Siddharth J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Optimizing Jira: Insights from the Latest Review

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is particularly known for its strong customization and flexibility, particularly in agile workflow management. It has strong project tracking, sprint planning, and reporting capabilities, making it well-suited for software development teams. Its smooth integration with other products such as Confluence and Bitbucket also makes it stand out from most of its competitors.

What is your favorite aspect of this product?

My favorite thing about Jira is how flexible it is. You can customize workflows, dashboards, and project tracking to meet the particular requirements of any team or project, which makes it extremely adaptable for different kinds of work, particularly in agile environments.

What do you dislike most about this product?

Although Jira is a great tool, there is one thing that can be slightly daunting, and that is its steep learning curve, particularly for beginners. It has so many features and options for customization that it can be overwhelming initially. But once you have the hang of it, the flexibility and the power that it has on offer are more than worth the learning curve initially.

What recommendations would you give to someone considering this product?

Start simple and explore Jira’s customization features as you go. Utilize tutorials and community resources to ease the learning curve. It's perfect for agile teams, so definitely worth considering if that fits your workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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