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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Project Invoicing and Accounting Integration

85

Document Management

84

Calendar Integration

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Email Synchronization & Tracking

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Roxanne D.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Insights on Jira's Strengths and Weaknesses.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

As opposed to the various project management systems out there, one of the features that best define Jira is its flexibility and the ability to modify certain features. It is extendable, customizable and is fitting for numerous specialties and types of projects in Freelance, Agile, and Scrum.

What is your favorite aspect of this product?

I enjoy how Jira has this insistent issue tracking scheme to help teams to work with tasks more effectively and efficiently. Apart from that, this feature increases the visibility of the project progress and helps the members to stay on the same page and be aware of the roles and expectations from them.

What do you dislike most about this product?

Jira also has some disadvantages, among which is the highly steep learning curve especially for those new to the tool. Some of the drawbacks include high inflexibility due to the great number of options, functional complexities that contribute to usability issues as various functionalities cannot sort out effectively the features of the platform.

What recommendations would you give to someone considering this product?

To those who are interested in implementing Jira, I have encouraged them to spend more time in training and orientation. It is noteworthy that the better you understand the peculiarities of a particular platform, the more efficiently your team will work with the tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Celestine D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful but Complex

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its deep Agile integration, highly customizable workflows, and strong ecosystem of add-ons like confluence

What is your favorite aspect of this product?

My favorite aspect is its customizable workflows, which help streamline project management and adapt to different team needs efficiently.

What do you dislike most about this product?

Its overly complex interface, which makes simple tasks unnecessarily time consuming.

What recommendations would you give to someone considering this product?

Use JIRA if you need robust agile project management, detailed tracking, and integrations

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Vendor Friendly Policies
  • Less Friendly Negotiation

Amr M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Advanced project management platform

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira makes project management easier by improving team collaboration and supporting a wide range of third-party integrations, so teams can bring their tools and files together in one workspace.

What is your favorite aspect of this product?

Jira’s wide range of third-party integrations through the Atlassian Marketplace and the developer platform makes it a reliable project management tool that supports long-term use. It works well with many service providers and gives power users the flexibility to build advanced, customized workflows.

What do you dislike most about this product?

Jira can feel a bit advanced for everyday users, especially for teams that don't deal with complex workflows or projects with special requirements.

What recommendations would you give to someone considering this product?

If Jira seems to be complex for your team, it is important to give them time to explore the platform and gain hands-on experience; that might help boost user buy-in and reduce pushback.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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