
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Project Invoicing and Accounting Integration
Document Management
Calendar Integration
Reporting
Hierarchical Task Management
Resource Management
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews

Roxanne D.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2025
Insights on Jira's Strengths and Weaknesses.
Likeliness to Recommend
What differentiates Jira from other similar products?
As opposed to the various project management systems out there, one of the features that best define Jira is its flexibility and the ability to modify certain features. It is extendable, customizable and is fitting for numerous specialties and types of projects in Freelance, Agile, and Scrum.
What is your favorite aspect of this product?
I enjoy how Jira has this insistent issue tracking scheme to help teams to work with tasks more effectively and efficiently. Apart from that, this feature increases the visibility of the project progress and helps the members to stay on the same page and be aware of the roles and expectations from them.
What do you dislike most about this product?
Jira also has some disadvantages, among which is the highly steep learning curve especially for those new to the tool. Some of the drawbacks include high inflexibility due to the great number of options, functional complexities that contribute to usability issues as various functionalities cannot sort out effectively the features of the platform.
What recommendations would you give to someone considering this product?
To those who are interested in implementing Jira, I have encouraged them to spend more time in training and orientation. It is noteworthy that the better you understand the peculiarities of a particular platform, the more efficiently your team will work with the tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Celestine D.
- Role: Operations
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Powerful but Complex
Likeliness to Recommend
What differentiates Jira from other similar products?
Its deep Agile integration, highly customizable workflows, and strong ecosystem of add-ons like confluence
What is your favorite aspect of this product?
My favorite aspect is its customizable workflows, which help streamline project management and adapt to different team needs efficiently.
What do you dislike most about this product?
Its overly complex interface, which makes simple tasks unnecessarily time consuming.
What recommendations would you give to someone considering this product?
Use JIRA if you need robust agile project management, detailed tracking, and integrations
Pros
- Performance Enhancing
- Saves Time
- Respectful
- Continually Improving Product
Cons
- Vendor's Interest First
- Vendor Friendly Policies
- Less Friendly Negotiation
Amr M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Advanced project management platform
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira makes project management easier by improving team collaboration and supporting a wide range of third-party integrations, so teams can bring their tools and files together in one workspace.
What is your favorite aspect of this product?
Jira’s wide range of third-party integrations through the Atlassian Marketplace and the developer platform makes it a reliable project management tool that supports long-term use. It works well with many service providers and gives power users the flexibility to build advanced, customized workflows.
What do you dislike most about this product?
Jira can feel a bit advanced for everyday users, especially for teams that don't deal with complex workflows or projects with special requirements.
What recommendations would you give to someone considering this product?
If Jira seems to be complex for your team, it is important to give them time to explore the platform and gain hands-on experience; that might help boost user buy-in and reduce pushback.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing