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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Nirmesh S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Project-driven application boosting productivity.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira follows a very good agile approach and helps achieve tasks/projects in a timely manner where we can plan, decide and implement the project with the team, delegate the work as needed, and track the progress.

What is your favorite aspect of this product?

Easy to use and helping stay aligned with business timelines and deliverables. The integration is also phenomenal with other CRM applications.

What do you dislike most about this product?

The JIRA mobile application has a lot of limitations in terms of updating the tasks and stories that we define.

What recommendations would you give to someone considering this product?

If you want to track any product or project, JIRA is one of the finest agile approach methodologies to work on.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Rahul K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful but complex for new users.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira differentiates itself through its deep customization, strong support for Agile methodologies (Scrum and Kanban), and seamless integration with development tools like Bitbucket and Bamboo. It's highly adaptable for complex workflows, especially in software development, offering detailed issue tracking, advanced reporting, and scalability for both small and large teams.

What is your favorite aspect of this product?

One of the standout aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the tool to their exact processes, whether they're following Agile, Waterfall, or hybrid approaches. It’s especially valuable for development teams with complex needs, as they can create detailed issue types, statuses, and automations to match their unique project requirements.

What do you dislike most about this product?

One downside of Jira is its complexity, especially for new users. The wide range of features and customization options can be overwhelming, and setting up workflows, permissions, and dashboards often requires a steep learning curve. This can lead to frustration for teams without dedicated Jira administrators or technical expertise.

What recommendations would you give to someone considering this product?

For someone considering Jira, I’d recommend the following: 1. Assess your needs: Jira is most beneficial for software development teams with complex workflows or Agile processes. If your team doesn’t require that level of customization, simpler tools like Trello or Asana might be a better fit. 2. Invest in training: Given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common pitfalls. 3. Start small: Begin with basic features (like Kanban boards or simple issue tracking) and gradually expand as you become more comfortable.

Pros

  • Performance Enhancing
  • Saves Time
  • Client Friendly Policies
  • Fair

Shahzad M.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Jira is a powerful tool for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out for its robust customization, agile-focused workflows, and extensive integration options, making it ideal for software development and project tracking.

What is your favorite aspect of this product?

The ability to customize workflows and dashboards to fit specific team needs is a standout feature of Jira.

What do you dislike most about this product?

Jira can be complex and overwhelming for new users, with a steep learning curve and occasional performance issues in large-scale projects.

What recommendations would you give to someone considering this product?

Start with predefined templates to simplify setup, invest time in learning customization options, and integrate it with your existing tools for seamless workflows.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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