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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Divi S.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Increasing Project Management Effectiveness

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is a tool for project management that aids in tracking the state of the project by generating tickets, issues, bugs, etc. Although it is a substantial weight in reality and is not for simpler jobs, it is well worth the money for what it gives. It monitors team members' work and increases productivity; for managers, it offers charts of every description, burn-down charts, speculation about project deliverables, kanban boards, scrum boards, and good interface with other tools like confluence and bitbucket.

What is your favorite aspect of this product?

Jira has a superb and precise tracking mechanism. The platform manages and notifies any modification made to a project from the beginning to the conclusion and even alerts when the project is given to another person. These alerts and tracking keep consumers informed about the project and enable them to concentrate more on it.

What do you dislike most about this product?

The initial learning curve was one of the issues we ran into. The vast array of features and customization possibilities that Jira provides initially gave us a feeling of being somewhat overwhelmed. The options are endless, but with a little perseverance and hard work, we were able to grasp the most crucial features.

What recommendations would you give to someone considering this product?

Jira is an effective tool for handling tasks and projects. It supports successful team planning, progress monitoring, and collaboration. Collaboration and data exchange are effortless thanks to its integration with several tools and services. Agile approaches like Scrum and Kanban work really well with Jira. Additionally, it excels in bug management and issue tracking, enabling users to generate, assign, prioritise, and track issues as well as work together to find solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2023

Powerful tool to manage all your Projects.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Karan B.

  • Role: Consultant
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Best Task Manager

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration of Agile functionality. All the major agile approaches can be implemented such as Scrum. Dedicated boards can be created based o terms or KPIs. Future sprint planning and adding tasks in backlogs to keep a record of the tasks that should be done in the upcoming sprints.

What is your favorite aspect of this product?

Extensive reporting capabilities as it provides pre-build dashboards for projects and sprints. This way it is easy to visualize the amount of work being done and helps project managers and scrum masters to plan the ahead tasks accordingly.

What do you dislike most about this product?

There could be some features that are not present in this product and are there in others, but as such there is nothing to dislike in Jira.

What recommendations would you give to someone considering this product?

I would recommend a person get a pre-training on the product and know how to use it and keep updated in order to be recognized in the product platform. For example in Sprints, a person should update their story at the end of each day.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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