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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Anil T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

FAntastic Software with Eas to use

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira Software provides roadmaps that help teams plan and communicate their long-term goals and priorities. Roadmaps can be shared with stakeholders and team members, making it easier to align everyone around the same objectives.

What is your favorite aspect of this product?

Teams can create and track issues within Jira Software, including bugs, tasks, and user stories. Each issue can be assigned to a team member, and progress can be tracked in real-time.

What do you dislike most about this product?

Nothin to dislike

What recommendations would you give to someone considering this product?

I hihly recommend people to use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kimberly O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Jira software excellent software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What makes Jira different from other similar products is the large number of additional features that can be added to it, allowing it to adapt to different work methodologies and expand its capabilities according to the specific requirements of each project.

What is your favorite aspect of this product?

What I like the most about this tool is that it is an issue tracking and project management tool, designed for agile teams. In addition to allowing team members to prioritize tasks, assign responsibilities, track time, collaborate, and view project progress in real time.

What do you dislike most about this product?

Since we are using this tool we have not found any fault with this tool, rather I can say that it is a great solution for our team.

What recommendations would you give to someone considering this product?

One of the reasons I can recommend this tool is that its large user community and focus on collaboration make it an ideal choice for any team looking to streamline their project management process.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Remi Oluchi G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

In simple terms, Jira makes us more productive.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Based on my experience, what truly distinguishes Jira from alternative project management suites is the exceptional quality and wide range of reporting options available for all Jira-managed projects. Straight out of the box, Jira offers more than twelve different types of reports, including Burndown charts, sprint reports, velocity charts, cumulative flow diagrams, and many more. This comprehensive selection greatly simplifies access to real-time insights into my team's performance, providing valuable information at a glance.

What is your favorite aspect of this product?

One of the standout features of Jira that I truly appreciate is its inclusion of both Kanban and Scrum boards. Having access to either of these boards allows my team to effectively visualize our project workflow and closely monitor the progress of each assigned task in real time. This functionality significantly helps us limit the work-in-progress (WIP) phase and facilitates seamless movement of tasks from the "Doing" stage to the "Done" stage.

What do you dislike most about this product?

One area where Jira falls short is with its limited collaboration tools. In fact, it lacks a real-time messaging tool out of the box. Additionally, its user interface is not particularly user-friendly, which often results in a slow learning curve for non-technical users,

What recommendations would you give to someone considering this product?

We have navigated the absence of a standard messaging feature limitation on Jira, by integrating it with Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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