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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Project Invoicing and Accounting Integration

85

Document Management

84

Calendar Integration

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Email Synchronization & Tracking

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Chelsea T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Jira makes my development team more productive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

For development teams like mine, with a fixation on the Scrum and agile style of project management, Jira is the only PM software at the moment, which is designed specifically for agile and Scrum management . In my opinion, this sets Jira apart from its peers.

What is your favorite aspect of this product?

The ability to identify, track and record bugs detected within software products we build, into Jira has been very appealing to me. This is because having all issues and bugs we encounter while building a software , get recorded in our Jira backlog, makes it easier to prioritize the most important bugs and issues to address .

What do you dislike most about this product?

Customization on Jira leaves a lot to be desired. In default customization, it is difficult to track tickets or stories that have been closed. Also, despite the revamped Jira user interface, key functionalities and features still feel buried behind too many clicks.

What recommendations would you give to someone considering this product?

Jira despite its shortcomings has surely made my development team more productive.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Florentina A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product for Agile teams!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira offers superior customization options, especially for agile project management, and it provides seamless integration with other Atlassian tools like Confluence and Bitbucket which makes it a powerful platform for development teams.

What is your favorite aspect of this product?

I love the powerful reporting and user-friendly dashboard tools, which give clear visibility into project progress.

What do you dislike most about this product?

The interface can be overwhelming for new users.

What recommendations would you give to someone considering this product?

Make sure to invest time in learning the tool to get the most out of its capabilities, as it can be complex for beginners.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2024

Jira is a versatile tool for Agile teams!!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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