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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

998 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 91%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Calendar Integration

Planning and Scheduling

Dependency and Milestone Tracking

Email Synchronization & Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Retainer Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

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Jira Reviews

Shrutika K.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic application for agile project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is useful for project management as there are multiple inbuilt tools such as kanban board that offer easy tracking of all tasks associated with the project and which stage they belong to, and the total time spent on the task

What is your favorite aspect of this product?

The kanban board is the most important feature used for tracking all the tasks and bugs related to the project .The auto email, notification that are sent whenever there is an update in the ticket is useful to monitor the changes made to the ticket.

What do you dislike most about this product?

Exporting reports are not easy every report that needs to be exported needs to be customized with all the fields you require and there are no standard templates for document export to excel format

What recommendations would you give to someone considering this product?

Highly recommended if you need to track and complete a project the agile way

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Jasvinder S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Highly customizable, but a steep learning curve

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

High level of customization in workflows, issue types, and project settings, catering to various industries and team requirements

What is your favorite aspect of this product?

its workflow customization and automation capabilities.This flexibility makes it suitable for a wide range of teams—whether it's software development, IT operations, or business teams

What do you dislike most about this product?

its complexity and steep learning curve, especially for new users or teams unfamiliar with highly customizable tools. Setting up projects, workflows, and permissions can be overwhelming due to the sheer number of options.

What recommendations would you give to someone considering this product?

Use Jira’s pre-built templates for Scrum, Kanban, or ITSM projects to get started quickly and minimize configuration efforts.

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Unique Features

Rajdeep P.

Role: Industry Specific Role
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Feature Rich Project Management Tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its customizability, robust Agile features, and seamless integration.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility, allowing teams to customize workflows and processes to suit their specific needs while integrating seamlessly with other tool.

What do you dislike most about this product?

The steep learning curve and complexity of configuration in Jira can be challenging for new users.

What recommendations would you give to someone considering this product?

Anyone Can go for it. Best tool for Issue tracking and Project management.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Shrutika K.

Fantastic application for agile project management

Likeliness to Recommend

Pros

Jasvinder S.

Highly customizable, but a steep learning curve

Likeliness to Recommend

Pros

Rajdeep P.

Feature Rich Project Management Tool

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Calendar Integration

Planning and Scheduling

Dependency and Milestone Tracking

Email Synchronization & Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Retainer Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support