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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Project Invoicing and Accounting Integration

85

Document Management

84

Calendar Integration

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Email Synchronization & Tracking

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Shrutika K.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic application for agile project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is useful for project management as there are multiple inbuilt tools such as kanban board that offer easy tracking of all tasks associated with the project and which stage they belong to, and the total time spent on the task

What is your favorite aspect of this product?

The kanban board is the most important feature used for tracking all the tasks and bugs related to the project .The auto email, notification that are sent whenever there is an update in the ticket is useful to monitor the changes made to the ticket.

What do you dislike most about this product?

Exporting reports are not easy every report that needs to be exported needs to be customized with all the fields you require and there are no standard templates for document export to excel format

What recommendations would you give to someone considering this product?

Highly recommended if you need to track and complete a project the agile way

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Jasvinder S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Highly customizable, but a steep learning curve

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

High level of customization in workflows, issue types, and project settings, catering to various industries and team requirements

What is your favorite aspect of this product?

its workflow customization and automation capabilities.This flexibility makes it suitable for a wide range of teams—whether it's software development, IT operations, or business teams

What do you dislike most about this product?

its complexity and steep learning curve, especially for new users or teams unfamiliar with highly customizable tools. Setting up projects, workflows, and permissions can be overwhelming due to the sheer number of options.

What recommendations would you give to someone considering this product?

Use Jira’s pre-built templates for Scrum, Kanban, or ITSM projects to get started quickly and minimize configuration efforts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Unique Features

Rajdeep P.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Feature Rich Project Management Tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its customizability, robust Agile features, and seamless integration.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility, allowing teams to customize workflows and processes to suit their specific needs while integrating seamlessly with other tool.

What do you dislike most about this product?

The steep learning curve and complexity of configuration in Jira can be challenging for new users.

What recommendations would you give to someone considering this product?

Anyone Can go for it. Best tool for Issue tracking and Project management.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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