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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Prakul S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Highly customisable project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is probably the best tool among the peers which can be customized according to the organisational structure and workflow.

What is your favorite aspect of this product?

Jira mobile version is probably my favourite part as I can get notification of project anywhere and I can use it very well as efficiently as with the laptop.

What do you dislike most about this product?

There is nothing to be disliked about Jira however there are limitations of connecting few tools with it. Also free version of Jira has few features.

What recommendations would you give to someone considering this product?

Whatever is the organisational or team size, Jira is probably the best project management tool with lots of features.

Pros

  • Trustworthy
  • Efficient Service
  • Client Friendly Policies
  • Fair

Shaikh M.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Feasible for usage

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Simple in use

What is your favorite aspect of this product?

Tracking projects

What do you dislike most about this product?

Nothing to worry about

What recommendations would you give to someone considering this product?

Go and grab application

Pros

  • Helps Innovate
  • Efficient Service
  • Respectful
  • Friendly Negotiation

Daniel M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Essential tool for team project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its advanced support for Agile methodologies like Scrum and Kanban and its flexibility in customizing workflows and permissions. With robust integrations with tools like Confluence, Bitbucket, and Slack, it enables seamless collaboration and continuity across teams. Additionally, Jira offers detailed insights and reporting to monitor performance and optimize workflows, making it a scalable solution for both small teams and large enterprises using DevOps and CI/CD.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and customization capability. The platform allows teams to adjust workflows, fields, and boards to meet their specific needs, which is essential for accommodating different processes and work styles. Additionally, its integration with other development and collaboration tools provides a smoother and more efficient experience, facilitating communication among team members and improving overall productivity. This adaptability makes Jira a strong choice for various industries and team sizes.

What do you dislike most about this product?

What I like least about Jira is its steep learning curve for new users. The interface and numerous customization options can be intimidating, especially for those unfamiliar with Agile methodologies or project management tools. Additionally, some users find the abundance of features overwhelming, making it difficult to quickly locate the necessary information or tools. This initial complexity often requires a significant investment of time for training and adaptation.

What recommendations would you give to someone considering this product?

For those considering purchasing Jira, it's important to assess the team's needs, especially if they use Agile methodologies. Taking advantage of the free trial and investing in training can ease the transition. Additionally, checking for integrations with other tools and starting with a simple workflow before gradually adjusting can help maximize Jira's value and make the transition smoother.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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