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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

George W.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"It helps us visualize our tasks and workflow."

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It allows our team to track and report tasks, bugs and feature requests in a centralized location. Tasks can be assigned to team members, prioritized and tacked for progress.

What is your favorite aspect of this product?

I love that it helps our team to create and manage projects, assign tasks to team members and track progress. The calendar view also helps us to visualize our workflow and deadline.

What do you dislike most about this product?

When used by large teams with many projects, it can lead to slow loading times.

What recommendations would you give to someone considering this product?

It is a fantastic tool that integrates easily with other tools for example, Trello and Confluence allowing teams to share information and collaborate more effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Great project management tool for tracking tasks

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Katie R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Jira bumps up project management productivity.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is known for fantastic reporting capabilities and I have witnessed that first-hand. Out of the box reporting functions provided by Jira provides me with real-time , actionable insights into my teams performances. Sprint reports, version reports, velocity charts , and cumulative flow diagrams are amongst the varieties of agile-styled reports , provided by Jira.

What is your favorite aspect of this product?

Jira's ability to allow the creation and automation of visual representation of our processes, otherwise known as workflow automation is my favorite aspect of this program. Introducing workflow automation into project management, has brought accountability and transparency into our projects.

What do you dislike most about this product?

Safe for Kanban and Scrum boards, Jira lacks adequate in-built collaborative functions. Away from this , Jira is known to be a very technical software program to use. Therefore, it is always challenging for non-technical team members to get an hang of it quickly.

What recommendations would you give to someone considering this product?

In addition to making my team very productive , Jira also has under-rated bug tracking functions, which we have used to great results within our software project management framework.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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