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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Dhanush kumar S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

best product management software

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

user interface and ease of implementation

What is your favorite aspect of this product?

notifications and comments

What do you dislike most about this product?

don't have any

What recommendations would you give to someone considering this product?

its one of the best project management application available there in the marker, most of the it peoples are using this, it will definitely help in managing the tasks

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juan V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

the ideal framework for project management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

has a number of useful functions and features for project management. For example, Jira offers a variety of collaboration tools, such as chat rooms, voice and video conferencing, instant messaging, as well as a variety of administration tools, such as customisable workflows, reporting dashboards and project tracking.

What is your favorite aspect of this product?

Easily create tasks and teams, allowing you to organise your work and track each task assigned to the team to see how the project is progressing.

What do you dislike most about this product?

lack of flexibility in customisation, complexity in setting up workflows and high subscription costs. In addition, the sheer number of features and tools offered by Jira can be overwhelming for some users.

What recommendations would you give to someone considering this product?

A very good option for project management, I can also assign tasks to each team member, I can also know the updated status of each task and I can even communicate with the team on different projects and tasks. It is a bit complicated to use, as it contains a lot of tools and functions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vickie M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great software that simplifies project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira enables me to submit support tickets in an orderly and coordinated manner. Because creating tickets is simple, I can submit tickets quickly. The Jira dashboard has aided in the resolution of urgent issues for both the business client and the solution architect, as well as numerous layers of effort tracking, bug fixes, and sprint planning. The developers are working well, and our QA team is utilizing it to detect bugs and report them to JIRA.

What is your favorite aspect of this product?

It's great for submitting support issues in a centralized location so that those who handle the tickets outside of my team may access, allocate, and change their status. Based on the symbols, bug tracking and projected deadlines are clearly conveyed. Normally, we operate in the AGILE project management technique, which includes the planning and follow-up of Tickets, but this process is now much more comfortable thanks to JIRA. Sprint planning is the most useful feature of JIRA, and we can now assign a ticket to another team member, make it a subtask, and even remove any ticket.

What do you dislike most about this product?

Because we use JIRA so regularly, it's difficult to see any disadvantages. The main disadvantage discovered on the JIRA dashboard was locating Sprint-based plan attempts for a large business that preserves the Sprint schedule and version history with it.

What recommendations would you give to someone considering this product?

JIRA is an excellent project management solution for improving project flow and growth. If you want to become an agile developer, JIRA Board is the best place to start.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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