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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Noah B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

JIRA is the best Agile project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is the most effective Agile project management solution, it offers many more capabilities, such as confluence, and can also integrate with Bitbucket. It is our project's all-inclusive ticket management solution. It also allows us to organize projects and allocate tasks swiftly. It saves a lot of time and hence boosts the team's total productivity. We can also track all development work for our products and development teams; it's an essential element of our bug and feature request feedback cycle.

What is your favorite aspect of this product?

JIRA has been my go-to project management tool for over three years. It is the greatest tool for bug tracking and is quite simple to learn. I appreciate how we can tweak the program for our unique workflow and needs, as well as combine it with webhooks and APIs. The finest aspect of JIRA is its user interface, which includes everything from the dashboard overview to the many JIRA boards. Furthermore, the easily available settings and configurable dropdowns when uploading a ticket make it quite simple to use. The ability to link tickets to relevant stories or test cases allows for more effective follow-up.

What do you dislike most about this product?

JIRA had a number of flaws a year ago, such as when someone uploaded a screenshot, it didn't show up when they went to access their logged ticket. However, there isn't much to hate right now; the user interface might be a little prettier. It's completely functional, which is excellent, but a little beauty never hurt anyone.

What recommendations would you give to someone considering this product?

If your firm is seeking for the best Agile project management tool, have a look at JIRA. If you're searching for a tool to handle issues or even product development, I highly suggest JIRA. Check out the other Atlassian products that work nicely with the software.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Great task management software.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ashish S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

A fairly robust ticketing system

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is considered perfect when it comes to handling a software team that might need advanced agile functionality as well as structured workflow.

What is your favorite aspect of this product?

Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences. Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket

What do you dislike most about this product?

To create projects with multiple steps, the use of Epics can become clunky, and integrating dependencies into the process is not easily done

What recommendations would you give to someone considering this product?

I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as a project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Caring

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