This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Ritika N.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Extremely easy to understand and intuitive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy taskflow management

What is your favorite aspect of this product?

Drag and drop feature of tasks

What do you dislike most about this product?

Not easy to add team members in project

What recommendations would you give to someone considering this product?

Highly recommended product

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Clarissa S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy Agile Project Management using JIRA

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

You need software that enables work, communication, and organization for anything from the smallest project (a grocery list) to the largest, the integration of several work teams from different regions and multiple quite distinct projects. It's impossible to maintain any kind of order without the help that Jira provides by making incident management, planning, and administration much easier.

What is your favorite aspect of this product?

In my opinion, the best feature of Jira is how easy it is to use. It is simple for many people to work together on a single project, and they can all provide the fine-grained data that is so useful to project managers and other leaders. Additionally, the procedures may be modified to suit your needs. One ticket or several features can be monitored at the same time. Tracking your project's development and making educated decisions are both made easier with Jira's user-friendly interface. You may also make your own filters and utilize them to get and modify reports in accordance with the specific requirements of your clients. The interface is q

What do you dislike most about this product?

One of JIRA's few flaws is its inability to be customized. It can be shaped into anything imaginable. It may take some time to determine which approach is most appropriate for your company. A good template is essential. The functionality of dashboards is analogous. It would be good for teams to examine examples of well-setup dashboards at other organizations in order to rapidly grasp their progress and the worth of their labor.

What recommendations would you give to someone considering this product?

To begin, even the most fundamental level of accessibility is rather flexible; job progress can be readily observed, and identifying people is a breeze. Planning for sprints is simplified, and adding or eliminating tasks is a breeze. accurately mimics the Agile software development life cycle. The search function returns all Jiras that are relevant to the query quickly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Srujana K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The kanban boards, the ease of creating the team boards, and the ticket templates

What is your favorite aspect of this product?

metrics analysis on the tickets and effort utilization of the team, linking of the sprint to tasks, task tracking

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

This is an excellent project management tool, I use it every day for my project tracking, it has become a habit now and always helps to keep my work on track

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Ritika N.

Extremely easy to understand and intuitive

Likeliness to Recommend

Pros

Clarissa S.

Easy Agile Project Management using JIRA

Likeliness to Recommend

Pros

Srujana K.

"Fantastic product!"

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support