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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

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Product Management

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View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Julia S.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Jira is the best project management program."

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

This software stands out from the crowd because of its intuitive interface and ability to help users maximize their working hours through the efficient management of all tasks, team members, and project delivery deadlines.

What is your favorite aspect of this product?

It was satisfying and somewhat enriching. I've used it in a number of different companies without much choice and found it to be quite flexible across a wide range of settings. It is simple to create tickets and assign them to specific projects so that the responsible team can begin working on them. It's possible for every team member to make their own projects and share them with the rest of the group. This includes full transparency, simple task assignment, and a straightforward tracking system.

What do you dislike most about this product?

Although it offers customized pricing plans based on deployment scale, its prices may be higher than those of its rivals. The automatic ticketing system that they have set up is particularly noteworthy. Some features are cumbersome to work with, preventing us from getting the most out of the software. Advanced search and filters, for example, can be tricky to set up properly if you're not an IT pro.

What recommendations would you give to someone considering this product?

I suggest it because The software is quite adaptable, allowing me to modify the reports and fields to my liking. The IU is simple to operate and presents itself neatly. Tracking time and progress is straightforward, providing insight into team members' efforts and the state of projects. Compatible with other programs such as Slack.

Pros

Unique Features
Efficient Service
Effective Service
Inspires Innovation

Amit M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use and great for task management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is very good for assigning the task and work flow

What is your favorite aspect of this product?

Assigning the task ,work flow management, changing statuses of the cards and commenting

What do you dislike most about this product?

Nothing i can think of

What recommendations would you give to someone considering this product?

It is very good for work flow and task management

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Naveen M.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Decent app, clumsy UI

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

Easy separation of projects

What is your favorite aspect of this product?

The interface is self explanatory and easy to navigate.

What do you dislike most about this product?

Lingering bugs and inconsistencies

What recommendations would you give to someone considering this product?

Better options are available for the same product. Bad experience with ticket management.

Pros

Helps Innovate
Trustworthy
Unique Features
Effective Service

Latest Research

Jira

What is Jira?

Company Details

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Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Julia S.

"Jira is the best project management program."

Likeliness to Recommend

Pros

Amit M.

Easy to use and great for task management

Likeliness to Recommend

Pros

Naveen M.

Decent app, clumsy UI

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support