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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Olga A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Project management tool with many integrations.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is extremely pleasant to manage work in a team and other teams, assigning a specific team member to a task or set of tasks, responsibility, and the amount of time it takes to finish each component that completes a job. Project managers utilize the project management templates that come with JIRA. All data from external tools can be examined in one location thanks to interfaces with Bitbucket, GitHub, and Slack. JIRA has simplified operations and given the team visibility into its pipeline and bottlenecks, developer productivity has increased.

What is your favorite aspect of this product?

A development, project management, devops, and testing tool. Team management is easier to administer and does not necessitate the use of a specialized administrator. The ability to include supporting documents, tag other team members, reference the product for which a task or effort is directed, as well as the requirements of the selected product, is critical for organizing job activities and duties; JIRA manages this efficiently. Furthermore, it maintains tracking transparent and direct, allowing you to choose or construct a workflow adapted to your needs in order to know the current state of work effort throughout the team or teams.

What do you dislike most about this product?

If it isn't included, it should be put to the watchlist when monitoring work, even if you're making the work item yourself. You would believe that this should be automatic, but you must remember to include yourself. The user interface might be a little sluggish at times, but this isn't a deal breaker. JIRA is very intuitive, but the absence of in-app training might be a barrier to adoption for certain less tech-savvy individuals.

What recommendations would you give to someone considering this product?

Jira is a powerful project management solution that comes with a vibrant community and many integrations. JIRA is a great tool for managing cross-team workflow; You can also use JIRA to integrate with other applications and enrich your work experience and activities, so be sure to keep that in mind.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Laura L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Jira: A Project Management Solution

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

As software developers, we have to make use of several different platforms to hone our development skills and to be able to curate our internal processes. To do this, we make use of several different project management methodologies and software, such as JIRA. A project management tool that helps us to create and manage all of our projects through a single platform is the module that focuses entirely on project management. In this module you will be able to create, edit, view and manage all types of projects.

What is your favorite aspect of this product?

You can find all of our blogs about this platform here. However, that content was geared towards explaining the basics of each JIRA software module, and today, we're changing it up a bit. Instead of talking about each JIRA software module as we did in our previous posts, today we'll talk about how JIRA is the perfect project management tool that every PM should use, and what you need to know about it.

What do you dislike most about this product?

The breakdown of projects, tasks, subtasks and errors is hard to follow and cannot be changed once created. Ticket generation for branch and sub-branch creation is somewhat difficult for beginners. The dashboard view could be better, it would be excellent to have a better interface.

What recommendations would you give to someone considering this product?

Jira is a massive platform that is geared towards business project management that allows you to monitor, manage, track and handle all types of projects within your own company. As a software created to automate company processes, Jira itself is huge, and consists of several modules and extensions that help your company achieve its goals. Each and every one of these modules brings something different to the table, but they all make up this huge project management platform that is JIRA, and they can all be used together to extend the user experience.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Nirmesh S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Featured-pack Agile application

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The attention to details in a project and also integrating the application with 3rd party vendors is fantastic.

What is your favorite aspect of this product?

Creating epic, stories, tasks, bug etc to track various tasks in a projects and making sure we dont miss anything in any product release and helps us with deliverables and timelines in a project.

What do you dislike most about this product?

Tracking Jira tasks is only better visible in Web GUI, you cant manage flawlessly the JIRA application via mobile phone.

What recommendations would you give to someone considering this product?

If anyone is thinking of tracking tasks, maintaining the deliverables and managing project application then JIRA is an excellent product.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Caring

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