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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Rachel H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great platform to keep track of projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In our project development lifecycle, we utilize the JIRA platform to keep records and papers for the worldwide team. While the project is under progress, we also utilize JIRA to report issues and anomalies. By forming teams, we were able to overcome our authorisation challenge and simplify company administration. The reports allow us to track the progress of the sprint's work.

What is your favorite aspect of this product?

The nicest part about JIRA is that it is simple to use and does not require any technical knowledge. It is useful for creating tickets and documenting reports throughout the project life cycle. Using Jira, we manage the work and backlog throughout the sprint. We build teams and administer the boards to which they have access. People are given employment. We may go at prior tasks and filter them based on their status.

What do you dislike most about this product?

Business and application administration may be highly difficult; the only thing wrong with me is that the JIRA ticket email occasionally arrives too late. Having said that, it must be stated that JIRA gives all we require to raise and document the problem, bug, or any feedback and causes the job to go in the default path, which can lead to mistakes.

What recommendations would you give to someone considering this product?

For individuals in need of a bug reporting and documentation platform, JIRA comes highly recommended. In comparison to its competitors, it is a complicated application. However, it differs from others in that it has capabilities that boost project management productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shabad L.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has alot of features for Agile developments and makes it a lot faster and easier

What is your favorite aspect of this product?

It's very intuitive and easy to use

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Definitely, a great product for teams and track agile development

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hardik T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent and mind-blowing Issue Management tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira's major feature is its flexibility and configurability. It is more a matter of how far you want to take the instrument rather than if you can make it accomplish what you want it to. Almost every feature of the product can be customized in some way, including issue kinds, fields for each problem, access rights to issues, workflows for various issue types, and a long list of other options.

What is your favorite aspect of this product?

For managing and monitoring issues, we utilize JIRA a lot. It is a fantastic approach for teams to work together and communicate as each team has a project. The tool is excellent to have for project managers, observers, stakeholders, etc. because it is so adaptable. To keep track of the projects you've reported, owned, or are following, they also feature robust and configurable searches and dashboards.

What do you dislike most about this product?

For new users, Jira can be a little overwhelming. It appears to be a relatively straightforward system, and Atlassian has been striving to address this problem for some time, but it is simple for new users to become perplexed and unsure of what to do when they first log in.

What recommendations would you give to someone considering this product?

Before installing the system, consider how you want things to operate and resist the need to over-customize. In the long term, simplicity is preferable. In order to tailor the installation to the demands of the user community, educate your users on the fundamentals and get early feedback.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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