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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

All-in-one issue tracking every business needs.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The ability to work with both internal and external parties is the most significant advantage. We collaborate with several internal teams as well as multiple vendors, and we frequently work on the same boards/projects. Having input in all areas has therefore been a major and vital advantage. We used to have to personally assign or notify team members in order to allocate tasks and issues. When a new project arrives, we must build a plan for it, then divide it into little individual tasks and allocate them to each team member. So it's really simple for us to keep track of all the jobs and subtasks for the entire crew.

What is your favorite aspect of this product?

I enjoy how we can divide the workload on our numerous tickets amongst teams and corporations. I'm on numerous boards and have my hands in multiple projects at the same time, so switching between them is simple. I enjoy how easy it is to post information while on the road. I also appreciate the Confluence connection. User-friendliness, cross-platform compatibility, one-click job assignment and tracking, sophisticated filter options, mobile app, user-friendly UI, problem, bug, and task tracking all in one location.

What do you dislike most about this product?

There is no dark mode, file upload size is restricted, interaction with other applications is difficult, you must browse through many choices to discover something, it is a bit hard for newcomers, there is no chat function, and it is also a little pricey for budding enterprises.

What recommendations would you give to someone considering this product?

Atlassian's JIRA can cover all the basics if you want a totally sophisticated project management software. This is the solution for you if you need to monitor issues, work on small to big size projects in an agile setting, and engage with internal and external users and organizations. You may have difficulties during the first 2-5 days of setup and comprehension, but things will get lot easier and more versatile after that.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ruhi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

an effective project management tool

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Organizing and effectively managing the Tickets I need to test. Efficiency and the capacity to manage tickets across many projects have been the key advantages.

What is your favorite aspect of this product?

I use Jira Tickets and the Kanban board every day to manage my job because they offer a fantastic UI and UX. I truly enjoy using JIRA for project management and test management as a Jira user.

What do you dislike most about this product?

Jira can be challenging to switch between user interface versions, particularly when accessing email update URLs in the more recent versions. For this reason, I wouldn't say I like Jira. Jira is also quick, but it's not very user-friendly, and setting up criteria can take a while. I would want to see improvement in the availability of examples as templates for standard-format publications.

What recommendations would you give to someone considering this product?

Understanding how much time the team or an individual is spending on particular tasks is made easier by time tracking. Managing technology projects, delegating responsibilities, and monitoring progress.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Outstanding Issue Tracking Tool

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

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