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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Muhammad Khalid S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to download and use

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Workflows and celebration during the tasks assignment

What is your favorite aspect of this product?

project management and Work management

What do you dislike most about this product?

Nothing to say anything about dislikes

What recommendations would you give to someone considering this product?

Strongly recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kevin G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great for collaborating and managing projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

For project management, we utilize it to manage a heterogeneous team. Engineering utilizes it to organize sprints, and Jira is used for all issue tracking. As we have a diversified staff across customer service, account management, installation, training, and other critical specialized responsibilities, our publisher support team uses it to assist measure our unique workloads. This program allows us to share a product roadmap and efficiently manage our working hours by assessing pending work and time spent on challenging challenges.

What is your favorite aspect of this product?

Our entire team can work together on our sprint responsibilities. The ability to pull tasks from our multi-role team allows leadership to monitor and track the amount of effort we put into making our clients successful. Prioritization is simplified with drag and drop. I like the idea of using "Epic" to organize groupings of chores. Jira is also used by our engineering team to handle all of their Sprints. It's also where the publishing, account management, and engineering teams meet once a week. It is a great tool since it allows you to allocate tasks to different team members who may have diverse responsibilities in the company.

What do you dislike most about this product?

A lack of qualitative data capability is undesirable and might be rectified. It would be ideal if JIRA provided a pre-configured user experience for qualitative charts, progress rates, and sprint productivity. We currently utilize narrative point evaluations, but more charts demonstrating our collaboration difficulties and weekly work hour differentials would be quite beneficial. It's amazing to see how well it combines with the Bitbucket service, however it would be much better to have more code highlighting included into JIRA, which we presently don't have but require from Bitbucket.

What recommendations would you give to someone considering this product?

It's wonderful for teams with varied jobs, and once you get acclimated to the task structure, I think it's an exceptionally helpful tool for tracking workloads. Jira, in my opinion, is more than just an engineering tool; it is also a tool for fundamental project management. The ability to utilize an epic and collect numerous tasks allows you to monitor more complicated projects and assign tasks to people to finish. Jira may save a lot of time and effort by accurately monitoring employees' work-life balance ratios and equitably offloading to the team.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Océane V.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A lot of features but not intuitive

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira is a very complex tool adapted for project management with an agile methodology (managing user story, sprint, CBR ect)

What is your favorite aspect of this product?

You can easily create a kanban by people and track your user stories by sprint

What do you dislike most about this product?

It is not easy to use and not intuitive at all, you spend a lot of time to search for a specific issue if you don't have the direct link.

What recommendations would you give to someone considering this product?

If you are working in an agile mode and you need a tool to manage complex project, you should buy Jira.

Pros

  • Reliable
  • Security Protects
  • Unique Features
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Less Inspiring
  • Charges for Enhancements

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