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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Emil F.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent software with very useful integrations.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I was working within the Scrum and Kanban frameworks, so I needed a tool to track my work. Improving team communication and catching up with sprints is directly related to the Jira suite, and integration with GitLab or BitBucket improves store management performance. As a result, productivity and target area are more accurate.

What is your favorite aspect of this product?

It seamlessly integrates with a variety of other tools that engineers frequently use. It also includes many of the workflow, narrative development, and integration use cases that are essential to us. We can see the long term in Gantt style while utilizing kanban for sprints thanks to the option of assigning tasks, user stories, and issues in epics that can be specified in a roadmap. Additionally, each card comes with a number of beneficial documentation features, like a checklist, subtasks, and a fantastic text editor. And last, it features complex reports to help you understand how well your machine is performing.

What do you dislike most about this product?

We frequently discover that we must adapt our working style to the instrument, rather than the other way around. Furthermore, most of the time, a sophisticated setup is required to obtain the full benefit. Because the main panel constantly displays all available features, it might get congested with options you don't need, thus it would be excellent to be able to alter it from the user or even control it from the project lead.

What recommendations would you give to someone considering this product?

Although it may appear to be a sophisticated or daunting program, allow yourself the chance to tailor this tool to your own needs, since this is feasible owing to Jira wide functionality. It is most effective when paired with Confluence.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ruhi S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Good software for project roadmap

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I love its Scrum and Kanban loads up, it is very imagining the work process, it is exceptionally valuable since I can see the improvement of the assignments gradually, and I love it because it is incredibly simple to produce a report. I love the UI because it is very natural, I like it a lot because it is friendly and justifiable, the client can adjust to its capabilities quickly, and I love it because it is excellent for getting organized and doing my projects and endeavors.

What is your favorite aspect of this product?

Other tools lacked sufficient functionality and were overly simplistic.

What do you dislike most about this product?

My problems with the Tempo application's search issues feature are numerous. It is quite difficult for me to find the right ticket because I am involved in so many different projects. Neither utilizing the ticket code nor the ticket name works well enough.

What recommendations would you give to someone considering this product?

A good software to consider purchase if you are looking for project management

Pros

  • Enables Productivity
  • Performance Enhancing
  • Respectful
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Vendor's Interest First
  • Less Transparent

Manuel K.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great platform to track projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In our project development lifecycle, we utilize the JIRA platform to keep records and papers for the worldwide team. While the project is under progress, we also utilize JIRA to report issues and anomalies. We're creating dashboards to help us manage our development process, and we can now see workloads, manage resources and celebrate our triumphs in ways we've never done before, integration with other systems, such as ServiceNow, enables us to convert user requests from other systems into JIRA user stories, which we can then act on and prioritize. Everything is routed back to the ticket system for resolution.

What is your favorite aspect of this product?

The best thing about JIRA is that it's easy to use and doesn't require any technical specifications. Suitable for generating tickets and documenting reports throughout the project life cycle. Dashboards make it easy to review, manage, and perform in a meaningful way. With just a few clicks, you can quickly assign work, view progress and move stories from the backlog to the active sprint. As a project manager, you can quickly and easily review your team's work, prioritize your work, create dashboards, and show stakeholders and project managers the progress of your project.

What do you dislike most about this product?

JIRA gives everything we need to issue and document the bug, or any feedback, however one feature I dislike is that the JIRA ticket email occasionally arrives too late. JIRA is extremely configurable, which might be a disadvantage. Because determining which method works best for your team can be time consuming. Templates and dashboards would be beneficial. It would be fantastic to see some best practice examples from other businesses of how dashboards may be set up so that teams can see their progress and the worth of their effort more rapidly.

What recommendations would you give to someone considering this product?

For individuals in need of a bug reporting and documentation platform, JIRA comes highly recommended. JIRA is critical to how we work. If you are in charge of software in an Agile or DevOps setting. JIRA will enhance your workflow in ways you never believed possible and completely revolutionize the way you operate. Iterate quickly and begin utilizing it. You'll quickly learn which features work best for you and how to arrange your boards.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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