Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

84

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Jagan m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Simple yet feature rich

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has well defined templates for creating different tasks and projects. Also, it is highly customizable which makes it very intuitive to use

What is your favorite aspect of this product?

I like the fact that it is very easy to track all tasks and sub tasks related to a project. Also, I like the different options like wait for someone, time estimation, add checklists etc.

What do you dislike most about this product?

Once by mistake if any sub task is created, that user cannot delete that task. This becomes irritating at times

What recommendations would you give to someone considering this product?

This is a best tool for developers and project managers to keep track of everything related to the project

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Antonio G.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The best team project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We're working on an Agile project and using Jira to manage and track our release tasks. The team's performance has improved thanks to the use of Jira. It enables us to plan and prioritize tasks, which ultimately improves team productivity. I can select Backlog items and assign them to the current Sprint using Jira. Each sprint is customizable, and iterations can last two or three weeks. Another feature I like is that I can tailor my labels and dropdowns to the project at hand.

What is your favorite aspect of this product?

Jira is simple to use, and it is the best collaboration tool for managing multiple project teams. We can currently manage multiple projects at the same time. I've also included filters to include stories assigned by QA members. And I can save each filter and name it after each QA member's username. Sprint planning and project schedule management are standout features, making it the best tool for managing and tracking work on agile projects in general.

What do you dislike most about this product?

The Jira website is lengthy and frequently gets stuck in the middle, which is extremely inconvenient during critical jobs. Jira occasionally prevents me from attaching screenshots to comments. This only happens on rare occasions, and refreshing the browser usually fixes it. However, there are times when I have a lengthy comment written and refreshing the page causes me to lose it. I also believe that the software's price is a little higher than it should be when compared to other software in the same segment.

What recommendations would you give to someone considering this product?

It is the best product for teamwork, Jira makes it very simple to manage and track projects. It enables the organization and capture of issues, as well as the implementation of team plans that result in on-time project delivery. It is suitable for SCRUM, Waterfall and Kanban methodologies. JIRA will assist you in keeping track of your stories and bugs for the current and future versions. The backlog is easily remedied, because each project will have different things to track, each tag can be customized to your needs. You can configure JIRA history to be locked by subtasks, which can be named Defects or Bugs.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

ALPER K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Best Project Management Tool in the Sector

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

* Easy to make planning * Easy to learn * Integrated with Outlook and Confluence * Very easy to make project and plan management * Great frontend very easy to use

What is your favorite aspect of this product?

* User Interface is very good to make planning and track the issues. * Tasks can be tracked easily such like in progress, open, waiting for review.

What do you dislike most about this product?

* IT should be also integrated with other tools such like Slack, Github and SonarQube

What recommendations would you give to someone considering this product?

* IT should be also integrated with other tools such like Slack, Github and SonarQube

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Jira Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019