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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Mike J.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Robust platform for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is remarkable in that it permits us to visualize the breadth of essential components or product deployments throughout groups. It might potentially be modified upwards or decreased in the near future as required. It was also incredibly adaptable, which became a bonus for us.

What is your favorite aspect of this product?

Jira appeals to us in every way. To begin with, We prefer Jira since it is programmer-friendly, simple to operate, and permits several employees to engage in identical jobs simultaneously. Furthermore, our former framework made it impossible to establish which passes were connected, whereas Jira offers a number of alternatives for linking duplicate passes.

What do you dislike most about this product?

There may be a few small problems in utilities that might be fixed with minimal exertion. In the online edition, just the fewest basic extensions and personalization features are offered. Without using the Interfaces, we won't be able to probe into its internal dynamics and design our own.

What recommendations would you give to someone considering this product?

If you're concerned regarding the operation's timeliness or safety, believe me, Jira is indeed the best approach to get rid of any concerns. Jira proved to be much less-expense and far more suitable for our needs. Jira is the finest project management framework in the current era. Jira's benefits outweigh its limitations without a doubt.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Mariana S.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficient project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Trying to maintain a record of projects is really a time-consuming and easy-to-forget chore. Jira, thankfully, is accessible. Without disrupting our routine, Jira helps us to maintain a record of our projects and the effort we put into those. Jira is just more capable whenever it comes to crucial QA queries as well as reporting requirements.

What is your favorite aspect of this product?

We shifted to Jira while the Covid-19 arrived when people were constrained to remain at home and required more robust tools to manage our workflows. Jira is indeed a terrific platform for boosting flexible task team interactions. It's easy to operate and comprehend. Utilizing our cellphones and other gadgets, we can simply monitor items on Jira. It helps us structure projects with assignments and sub-assignments.

What do you dislike most about this product?

It's tricky to put it up for the first time since we have to figure out which operations are necessary and what should get removed. It's a comfort to manage when we've set everything up and understood how exactly everything works.

What recommendations would you give to someone considering this product?

This technology and its features have a special place in our hearts. Everything here is incredible! It provides functionality like shareable assets and problem monitoring with alerts, which may help you finish work in a timely manner. It's a really efficient tool. It comes with a slew of sophisticated capabilities for working with others.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Khushi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Best software for Bug tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Wonderful support for Collaborative platforms like Slack and Teams.

What is your favorite aspect of this product?

Ease of Use and On-time notification for task creation and resolution.

What do you dislike most about this product?

Categorization of tasks can be improved. If JIRA can show the subtasks along with the tasks, it will be easy to access them and manage the relationship between them.

What recommendations would you give to someone considering this product?

When compared with other bug tracking tools, Jira is the most user-friendly tool. And it can be easily integrated with apps like Bitbucket, Confluence, etc.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

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