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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted May 2022

Fantastic product,it allows us to streamline procc

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Effective Service
  • Fair
  • Appreciates Incumbent Status

Cons

  • Slower Product Innovation
  • Less Efficient Service

Nicole M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"A fantastic management tool"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

perhaps the ease of use of the program is one of the differences.

What is your favorite aspect of this product?

Jira is a huge and adaptable application that can manage practically any project - software or not. Despite its size, it is easy to use and has several attractive ready-to-use themes for smaller teams. I think it's wonderful that it can evolve into a corporate platform. Their key strength is scalability. Jira also has a big marketplace of plugins that may enhance its capabilities and tailor it to any organization or project. It also has a low cost for smaller teams.

What do you dislike most about this product?

Considering the tool's size, some essential functionality is missing. For example, organizing a sprint, measuring capacity, or transferring or altering problems might be challenging and need plugins from their marketplace (with their own pricing). Some sophisticated features (such workflows) are tricky and need a lot of study. They charge exorbitantly after the first layer (for startups). Adding an 11th team member raises it from $10 to $1000. As a result, we shall no longer utilize the program after that date.

What recommendations would you give to someone considering this product?

It will take some time to model your company, but once done, this is the finest tool to manage your tasks and keep track of everything. Don't be fooled by rivals who say Jira is difficult to use; it is easily customizable so you may eliminate features you don't need. However, it may be configured to be a powerful data source, allowing you to better manage your staff.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Yesenia M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The colaborate festures

What is your favorite aspect of this product?

Everything. The boards, the estructure

What do you dislike most about this product?

Nothing, I use it’s features in a very good form

What recommendations would you give to someone considering this product?

You need to have the knowledge in scrum an f projec

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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