What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Apr 2022
A good tool for Product Management
Likeliness to Recommend
Pros
- Effective Service
- Caring
- Helps Innovate
- Continually Improving Product
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
Khaled S.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Jira is a great tool for team and project manageme
Likeliness to Recommend
What differentiates Jira from other similar products?
From a project management perspective, we use Jira to handle all aspects of our software product development. Jira's flexibility to be customized to meet our specific software development and management process has been a game-changer for me. This has been a great aid.
What is your favorite aspect of this product?
Because of Jira's flexibility, I still use it to manage integrated project teams, IT projects, and the helpdesk for my own company. It's convenient to be able to manage tasks and tickets for multiple projects and departments from a single location. Most important is entering your data, and this comes down to managing your teams, as well as setting expectations for the quality of your ticket information.
What do you dislike most about this product?
The downside of Jira's adaptability is that its settings are dispersed throughout the system, necessitating the use of the knowledge base to find out how to customize ticket fields, workflows, and automations, among other things. The basic Jira end user interface is not user pleasant and certain things may not make sense depending on the team using it such as a ticket being in a closed state, while the resolution state contains different "states" such as do, don't do which is more commonly used by software development teams. When setting up new projects in Jira, either for project managers, agile software development teams, or integrated proj
What recommendations would you give to someone considering this product?
I would highly recommend JIRA to teams who are working in Agile
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Kevin M.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Apr 2022
Best software development tool around
Likeliness to Recommend
What differentiates Jira from other similar products?
It is built for developers and also IT professionals mainly. It tried to help support ITIL practices but still feels geared toward the mid size market
What is your favorite aspect of this product?
I love the layout and the ability to automate things. It is every fast interface and makes pasting code or image very simple, so the team really enjoys interacting with it
What do you dislike most about this product?
It can be a bit complex and overwhelming starting off. Often times making a change can be a complex task because of how everything is so loosely coupled from the front end point of view which drives up complexity
What recommendations would you give to someone considering this product?
I would say take your time reading and setting it up well from the start, overall its a great product on a great path
Pros
- Performance Enhancing
- Unique Features
- Fair
- Altruistic
Cons
- Less Generous
