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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Essence D.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
"The only project manager you need"
Likeliness to Recommend
What differentiates Jira from other similar products?
it is easier to use and has many features.
What is your favorite aspect of this product?
Aside from its efficiency and useful features, like the ability to attach individual tasks to a specific branch of a git repository, this is one of the greatest project management tools I've used while working with my team.
What do you dislike most about this product?
It may be difficult to find your way around at times and may take some time to get accustomed to. Some changes in a sprint or during a backlog grooming session need refreshes.
What recommendations would you give to someone considering this product?
JIRA is a must-have tool for project managers who want to make sure their initiatives run more smoothly from start to finish.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Samantha M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2022
It's feature-rich and very customizable.
Likeliness to Recommend
What differentiates Jira from other similar products?
It has a good price, many features and good technical support. In these aspects jira is better than other programs.
What is your favorite aspect of this product?
We've benefited greatly from the Jira platform's interoperability when cooperating with other teams. When it comes to managing work and service requests throughout the business, whether they are related to IT or budgets, it has been a game changer for us. It provides you the ability to be the most efficient service allocator.
What do you dislike most about this product?
Because of the many automations and triggers built into the platform, Jira is a little more difficult for newbies to understand. An overlay is needed so that people can readily adapt to and utilize it.
What recommendations would you give to someone considering this product?
JIRA is a must-have tool for project managers that want to improve project flow and growth.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
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Sunil L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Fantastic product for Project Management
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira has very good features of assigning tasks to different sprints, I can make multiple sprints and assign those tasks to different teams to get support
What is your favorite aspect of this product?
Sprint planning for the month and tasks assignments to different teams to get support.
What do you dislike most about this product?
Sprint copy from one to another takes lot of time and some times I observed that the tasks got cancelled which I have to move it manually.
What recommendations would you give to someone considering this product?
Jira is the must have tool in any organization to get the proper tasks assignments and different team engagements
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity