Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Essence D.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"The only project manager you need"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

it is easier to use and has many features.

What is your favorite aspect of this product?

Aside from its efficiency and useful features, like the ability to attach individual tasks to a specific branch of a git repository, this is one of the greatest project management tools I've used while working with my team.

What do you dislike most about this product?

It may be difficult to find your way around at times and may take some time to get accustomed to. Some changes in a sprint or during a backlog grooming session need refreshes.

What recommendations would you give to someone considering this product?

JIRA is a must-have tool for project managers who want to make sure their initiatives run more smoothly from start to finish.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Samantha M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It's feature-rich and very customizable.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has a good price, many features and good technical support. In these aspects jira is better than other programs.

What is your favorite aspect of this product?

We've benefited greatly from the Jira platform's interoperability when cooperating with other teams. When it comes to managing work and service requests throughout the business, whether they are related to IT or budgets, it has been a game changer for us. It provides you the ability to be the most efficient service allocator.

What do you dislike most about this product?

Because of the many automations and triggers built into the platform, Jira is a little more difficult for newbies to understand. An overlay is needed so that people can readily adapt to and utilize it.

What recommendations would you give to someone considering this product?

JIRA is a must-have tool for project managers that want to improve project flow and growth.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Sunil L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has very good features of assigning tasks to different sprints, I can make multiple sprints and assign those tasks to different teams to get support

What is your favorite aspect of this product?

Sprint planning for the month and tasks assignments to different teams to get support.

What do you dislike most about this product?

Sprint copy from one to another takes lot of time and some times I observed that the tasks got cancelled which I have to move it manually.

What recommendations would you give to someone considering this product?

Jira is the must have tool in any organization to get the proper tasks assignments and different team engagements

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Jira Comparisons

Visit our IT Crisis Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171