What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Retainer Management
Document Management
Email Synchronization & Tracking
Hierarchical Task Management
Reporting
Resource Management
Calendar Integration
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Lindsey S.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2022
Jira's project management features are advanced
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is the ideal solution for managing projects and reporting; it provides a smooth, real-time workflow, and it allows for easy collaboration and connection with enterprise and personal-level third-party software, all of which benefits both businesses and their customers.
What is your favorite aspect of this product?
Jira is the longest-used piece of software I've ever worked with because it provides me with cutting-edge features and highly customizable content across a wide range of application fields, including but not limited to project and task management, and this has helped us maintain our position as industry leaders for years. The interface is well-thought-out, and features like a control panel and a system for keeping track of tasks make it easy to coordinate with any team inside an organization.
What do you dislike most about this product?
When a ticket from a prior sprint is closed, it is no longer visible in the system unless the ticket number is known. In the event that you are missing tickets, it may be because they were not displayed on the appropriate boards.
What recommendations would you give to someone considering this product?
Sprint management, ticket prioritization, and interdisciplinary collaboration between groups working on related tickets are all part of this. Provides a record of past efforts in case those efforts are revisited at a later date.
Pros
- Enables Productivity
- Effective Service
- Helps Innovate
- Continually Improving Product
Mario P.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
Probably the best project management tool in mkt
Likeliness to Recommend
What differentiates Jira from other similar products?
JIRA aids in bridging the development teams' and product managers' communication gaps. Technical users will find this system fairly simple to understand, however non-technical users may have some difficulties. The user experience for ongoing projects may be different.
What is your favorite aspect of this product?
Issue log and track. Jira Dashboards. The best ticket management system very user-friendly offers lots of integrations that improve my work.
What do you dislike most about this product?
Files upload must be less than 10MB in size. It is not open-source. It should have a more modern design
What recommendations would you give to someone considering this product?
We use Jira across all the organization. In my opinion, it's the best project management tool available. We use it for all functions. The forms are really comprehensive and easy to use. In addition, the filters are very functional and you can chase the issues very easily. They have advance search attributes which integrate very simple code and can bring specific results. Dashboards is another feature that we used on a daily basis. You can add widgets to the dashboard and see project progress instantly. You can share them with other people and they can see the project status
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Darshan P.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Fantastic for product development
Likeliness to Recommend
What differentiates Jira from other similar products?
Easy to use and proven product
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Everything is good, nothing that I dislike
What recommendations would you give to someone considering this product?
Best product out there, go ahead with it, you won't regret.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
