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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

84

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Edwin G.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Jira is a Streamlined Project Management for Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is best known for its agile project management tools. Its flexible dashboards and boards accommodate a variety of team sizes and project types. Another unique feature is its vast collection of plugins. There are thousands of add-ons available in the Atlassian Marketplace, making Jira adaptable to specific needs, ranging from code repositories to marketing pipelines. This versatility helps it scale across other non-software industries, such as healthcare, education and finance.

What is your favorite aspect of this product?

The most striking feature of Jira is that it ideally supports agile development. Its Scrum and Kanban boards enable teams to visualize processes, deliver progress and keep track of backlogs. Snipping sprints and assigning tasks allows visibility and prioritization that facilitates a shared team culture. Another favorite is Jira’s powerful reporting and analytics features. The platform offers visualizations of project performance in the form of burndown diagrams, velocity charts and team workload charts. These reports provide managers with analytics so that they can make better choices and utilize the most resources.

What do you dislike most about this product?

A downside to Jira is its steep learning curve. Users who are new to it may need help digesting all the customization and intricate navigation options that can hinder adoption and efficiency. A more graphical interface and tutorials would solve this issue well. Another area for improvement is how the tool works in big-scale organizations. As project data grows, Jira might slow down, for instance, when rendering big boards or reports. For enterprises running multiple major projects, this slows down performance. A more optimized high-data environment would significantly improve user experience and system performance in such cases.

What recommendations would you give to someone considering this product?

For beginners, I would advise spending time reading Jira’s vast documentation and tutorials. Getting your projects and workflows adequately configured at the beginning will save you much time in the long run. Flexibility is the key to deploying the tool to your team. Companies who want to adopt Jira should check out its marketplace plugins. Automation rules or time-tracking plugins can augment the software. Be sure to look at needs well before you sign to make sure the software is appropriate for your team’s workflows and is compatible with current tools such as GitHub, Bitbucket, or Confluence,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Grayson W.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

"Highly Customizable Workflows!"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Strong support for Scrum and Kanban boards with advanced sprint tracking and backlog management.

What is your favorite aspect of this product?

Automates repetitive tasks to save time and reduce errors.

What do you dislike most about this product?

Limited flexibility in creating custom reports and dashboards without plugins.

What recommendations would you give to someone considering this product?

Leverage Jira for complex, multi-team projects that need custom workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Piyush S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Excellently packaged lifecycle management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its easier to work. Has better UI and it easier to train. It is great in terms of reports and analytics. Fit for Devops, Dev and QA. Great tool for Documentation, Ticketing, application management

What is your favorite aspect of this product?

features, costing, usability, availability, can be used for a wide variety of tasks. Fit for IT management and documentation purposes. Very low to nil down time.

What do you dislike most about this product?

couple of more features like Zephyr squad and other premium features should be made available free of cost instead of charging. Glitch faced during images upload and loss of large sized data during upload.

What recommendations would you give to someone considering this product?

Suggest to have better QA features like HP ALM. and integrate more features as in platform benefits.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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