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Atlassian

Jira

8.9 /10

689 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Reporting

Document Management

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

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Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

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Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Ritesh K.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Solid toll for task management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The best thing about Jira is that it made life simpler for professionals to work on tasks. It has an excellent user interface where we can start a sprint and end it. We can do estimation we can put story points.

What is your favorite aspect of this product?

Jira's user interface and feature make it easy to use and easy to customize. Great reports and great insight for past and completed projects. Jira is accessible from anywhere, like mobile devices and any browser, with ease. Highly customizable according to project needs and supports agile methodologies. Features like clone tasks and drag and drop tasks make it very easy to use.

What do you dislike most about this product?

Having a good UI sometimes make the website load a lot slower, Sometimes selecting project , tasks, backlogs gets confusing, rest I have no issues,

What recommendations would you give to someone considering this product?

User Can easily report the bugs, create Epics its story and based on that he/she can report the bugs, track it, update it.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Emin H.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Amazing software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is the one that stands as unique with the features it offers, the range of features means that Jira involves much software. Backlog management and Roadmap creating are the features I enjoy most. Time tracking, reporting, and issue management are the features that make Jira different

What is your favorite aspect of this product?

Backlog management and Road map creating are the great parts of the software features

What do you dislike most about this product?

It is too complex, it is too hard to find the places of the features which are essential for workflow. It needs to be more user-friendly.

What recommendations would you give to someone considering this product?

Consider that Jira is effective for software development and if your profile fits in this direction, you can chooses Jira as the best in the marketplace

Pros

Trustworthy
Fair
Acts with Integrity
Helps Innovate

Cons

Security Frustrates

Nishant J.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use awesome tool for project

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

jira is very easy to use project management and tsting tool, its web base application so no need to install like ALM, also documentation and reporting is very easy and wonderful is jira

What is your favorite aspect of this product?

Test execution, bug creation and reporting

What do you dislike most about this product?

some time user interface its not like dashboard

What recommendations would you give to someone considering this product?

please work on you user interface, it should give view of the assigned work of the user

Pros

Continually Improving Product
Reliable
Caring
Saves Time

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Application Lifecycle Management

Product Management

Jira Reviews

Ritesh K.

Solid toll for task management

Likeliness to Recommend

Pros

Emin H.

Amazing software

Likeliness to Recommend

Pros

Cons

Nishant J.

Easy to use awesome tool for project

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Reporting

Document Management

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support