Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Priyanka A.

  • Role: Industry Specific Role
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A good project control system

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira tool is used to monitor our development activities and agile flow. It is simple to utilize for basic functions and very configurable. The fundamental agile flow is quite easy to utilize, and it integrates well with Bitbucket, that we have been using for code management.

What is your favorite aspect of this product?

We utilized Jira the entire time to communicate with other colleagues while creating our company website. It enabled me to take out the intermediary, allowing me to complete the task more quickly.

What do you dislike most about this product?

The system might feel overly configurable sometimes, and the processes could be difficult to install. It's really not the most visually appealing platform I've used, however they’re always upgrading the UI, therefore I believe this to be fewer of a problem in coming years.

What recommendations would you give to someone considering this product?

Check that none of your other apps include a comparable function such that you wouldn't overburden yourself. Jira is excellent for easy managing projects in our company, and so we'll remain using it for such purpose.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Leonard N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Most Helpful and Awesome tool!!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Excellent and best platform for project management!!!

What is your favorite aspect of this product?

The sheets make work simple to see, make due, and follow up on in a significant way. You can relegate work rapidly, see improvement, and move stories from the build-up to the dynamic run in a couple of snaps. It permits me, as a Project Manager, to rapidly and effectively see what the group is doing, focus on work, and make dashboards to show project partners and the board how the projet is going.

What do you dislike most about this product?

JIRA is exceptionally adjustable, yet that is one of a handful of the drawbacks. You can construct it some way you need. Sorting out what that way is that turns out best for your group can consume most of the day. Formats would be useful. Same goes for dashboards. It would be extraordinary to see some best practice models from different associations on how dashboards can be designed, so that groups can begin seeing their improvement and the worth of the work they're accomplishing all the more quikly.

What recommendations would you give to someone considering this product?

We love JIRA, and it's vital for the manner in which we work. Assuming you're overseeing programming in an Agile, or even a DevOps climate. JIRA is the business standard on purpose. JIRA will work on your work process in manners you haven't envisioned and change the manner in which you work. Emphasize rapidly, and simply begin utilizing it. You'll before long figure out what highlights work for yourself and how to coordinate your sheets.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chelsea N.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A top project management program.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The quality of Jiras integration with other development tools we use in the workplace, helps in improving the quality of our workflow. Therefore ensuring we are as efficient as possible.

What is your favorite aspect of this product?

The quality of insights which Jira provides during the cause of any project is just fantastic and helpful for every stakeholder. Having access to real-time data insights in the course of a project, enable us make quick decisions, driven by data.

What do you dislike most about this product?

Jira does come with a steep learning curve. Within my organisation, new entrants into the engineering department are made to undergo formal training to learn how to use Jira. Overall for me , Jira can be much more user friendly.

What recommendations would you give to someone considering this product?

Jira is one of the top agile-facing project management tools amongst software professionals, because of how organisations are able to tweak and customize it to fit into their internal needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Jira Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019