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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Stephen C.

  • Role: Consultant
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Widespread use and understanding makes it default

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

it is so widespread that almost all developers and teams understand it. It is fairly intuitive and seamless in part.

What is your favorite aspect of this product?

Being able to move tasks from product backlog to sprint backlog through development to deployment.

What do you dislike most about this product?

Some seamlessness is lost between moving environments and applications. ADO is better in that respect

What recommendations would you give to someone considering this product?

Its very easy to implement but configs can take time and thought. Try to use as many default processes and settings as possible.

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Continually Improving Product

Paulius V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

UX/UI capabilities

What is your favorite aspect of this product?

Easy to use, intuitive

What do you dislike most about this product?

COsts and technical limitations

What recommendations would you give to someone considering this product?

Try to use it

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Less Inspiring
  • Less Generous
  • Vendor Friendly Policies

Ronald v.

  • Role: Consultant
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Fantastic product must have for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The size of possibilities within Jira is great. You can create linked tickets, create epic, create workflows for those tickets, all with their a very well thought out user system where some users can do different actions than others.

What is your favorite aspect of this product?

My favourite aspect is the way you can customize Jira. We work a lot with Jira Dashboards, which track a ticket based on various statuses. Per project, you can design this dashboard to have other statuses. This means that you can use Jira for almost all IT projects since you can create a dashboard that fits perfectly.

What do you dislike most about this product?

The creation of new tickets can be a bit cumbersome. This proces could be designed more intuitive through a series of pages instead of one page that is so large it is quite scary.

What recommendations would you give to someone considering this product?

I would 100% recommed Jira since it is the market leader. Jira can be implemented to be used with almost every IT project so it should also fit your project.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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