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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Project Invoicing and Accounting Integration

85

Document Management

84

Calendar Integration

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Email Synchronization & Tracking

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Mariana S.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficient project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Trying to maintain a record of projects is really a time-consuming and easy-to-forget chore. Jira, thankfully, is accessible. Without disrupting our routine, Jira helps us to maintain a record of our projects and the effort we put into those. Jira is just more capable whenever it comes to crucial QA queries as well as reporting requirements.

What is your favorite aspect of this product?

We shifted to Jira while the Covid-19 arrived when people were constrained to remain at home and required more robust tools to manage our workflows. Jira is indeed a terrific platform for boosting flexible task team interactions. It's easy to operate and comprehend. Utilizing our cellphones and other gadgets, we can simply monitor items on Jira. It helps us structure projects with assignments and sub-assignments.

What do you dislike most about this product?

It's tricky to put it up for the first time since we have to figure out which operations are necessary and what should get removed. It's a comfort to manage when we've set everything up and understood how exactly everything works.

What recommendations would you give to someone considering this product?

This technology and its features have a special place in our hearts. Everything here is incredible! It provides functionality like shareable assets and problem monitoring with alerts, which may help you finish work in a timely manner. It's a really efficient tool. It comes with a slew of sophisticated capabilities for working with others.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Janet M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

JIRA is the finest in project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

the program is very complete, this differentiates it from other programs.

What is your favorite aspect of this product?

Jira is a complete solution for managing projects across an entire business. We have epics, stories, tasks, Kanban boards, and Scrum boards. You have full control over workflow, fields, design, and automating tasks, and add-ons fill in the gaps and use cases that JIRA doesn't yet offer. The reporting tools are also very strong and give managers a full and detailed picture of how well and how efficiently their team is doing. With Jira as the main task management system and the kaban workflow management system, we can keep track of all tasks in the cloud.

What do you dislike most about this product?

JIRA has a high learning curve, but the work is well worth it, even if it might be optimized more effectively. It's also possible that the user interface is inconsistent (especially with the different definition pages). At first, setting up everything could seem tiresome, but we've taken advantage of the chance to reexamine our procedures and see if there's anything we can improve about how we go about doing things in the future. As a result, it was a favorable outcome.

What recommendations would you give to someone considering this product?

After a little of tweaking, this is the greatest tool for managing your projects and keeping track of what's going on in your organization. Instead of believing the claims of rivals that Jira is difficult to use, you should know that it is simple to configure, so you can simply delete whatever you don't want. As an alternative, it may be tailored to become an extremely powerful data source that will help you better manage your staff.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Mike J.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Robust platform for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is remarkable in that it permits us to visualize the breadth of essential components or product deployments throughout groups. It might potentially be modified upwards or decreased in the near future as required. It was also incredibly adaptable, which became a bonus for us.

What is your favorite aspect of this product?

Jira appeals to us in every way. To begin with, We prefer Jira since it is programmer-friendly, simple to operate, and permits several employees to engage in identical jobs simultaneously. Furthermore, our former framework made it impossible to establish which passes were connected, whereas Jira offers a number of alternatives for linking duplicate passes.

What do you dislike most about this product?

There may be a few small problems in utilities that might be fixed with minimal exertion. In the online edition, just the fewest basic extensions and personalization features are offered. Without using the Interfaces, we won't be able to probe into its internal dynamics and design our own.

What recommendations would you give to someone considering this product?

If you're concerned regarding the operation's timeliness or safety, believe me, Jira is indeed the best approach to get rid of any concerns. Jira proved to be much less-expense and far more suitable for our needs. Jira is the finest project management framework in the current era. Jira's benefits outweigh its limitations without a doubt.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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