
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Project Invoicing and Accounting Integration
Document Management
Calendar Integration
Reporting
Hierarchical Task Management
Resource Management
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews

Mariana S.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
Efficient project management tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Trying to maintain a record of projects is really a time-consuming and easy-to-forget chore. Jira, thankfully, is accessible. Without disrupting our routine, Jira helps us to maintain a record of our projects and the effort we put into those. Jira is just more capable whenever it comes to crucial QA queries as well as reporting requirements.
What is your favorite aspect of this product?
We shifted to Jira while the Covid-19 arrived when people were constrained to remain at home and required more robust tools to manage our workflows. Jira is indeed a terrific platform for boosting flexible task team interactions. It's easy to operate and comprehend. Utilizing our cellphones and other gadgets, we can simply monitor items on Jira. It helps us structure projects with assignments and sub-assignments.
What do you dislike most about this product?
It's tricky to put it up for the first time since we have to figure out which operations are necessary and what should get removed. It's a comfort to manage when we've set everything up and understood how exactly everything works.
What recommendations would you give to someone considering this product?
This technology and its features have a special place in our hearts. Everything here is incredible! It provides functionality like shareable assets and problem monitoring with alerts, which may help you finish work in a timely manner. It's a really efficient tool. It comes with a slew of sophisticated capabilities for working with others.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Janet M.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
JIRA is the finest in project management.
Likeliness to Recommend
What differentiates Jira from other similar products?
the program is very complete, this differentiates it from other programs.
What is your favorite aspect of this product?
Jira is a complete solution for managing projects across an entire business. We have epics, stories, tasks, Kanban boards, and Scrum boards. You have full control over workflow, fields, design, and automating tasks, and add-ons fill in the gaps and use cases that JIRA doesn't yet offer. The reporting tools are also very strong and give managers a full and detailed picture of how well and how efficiently their team is doing. With Jira as the main task management system and the kaban workflow management system, we can keep track of all tasks in the cloud.
What do you dislike most about this product?
JIRA has a high learning curve, but the work is well worth it, even if it might be optimized more effectively. It's also possible that the user interface is inconsistent (especially with the different definition pages). At first, setting up everything could seem tiresome, but we've taken advantage of the chance to reexamine our procedures and see if there's anything we can improve about how we go about doing things in the future. As a result, it was a favorable outcome.
What recommendations would you give to someone considering this product?
After a little of tweaking, this is the greatest tool for managing your projects and keeping track of what's going on in your organization. Instead of believing the claims of rivals that Jira is difficult to use, you should know that it is simple to configure, so you can simply delete whatever you don't want. As an alternative, it may be tailored to become an extremely powerful data source that will help you better manage your staff.
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service

Mike J.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2022
Robust platform for project management
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is remarkable in that it permits us to visualize the breadth of essential components or product deployments throughout groups. It might potentially be modified upwards or decreased in the near future as required. It was also incredibly adaptable, which became a bonus for us.
What is your favorite aspect of this product?
Jira appeals to us in every way. To begin with, We prefer Jira since it is programmer-friendly, simple to operate, and permits several employees to engage in identical jobs simultaneously. Furthermore, our former framework made it impossible to establish which passes were connected, whereas Jira offers a number of alternatives for linking duplicate passes.
What do you dislike most about this product?
There may be a few small problems in utilities that might be fixed with minimal exertion. In the online edition, just the fewest basic extensions and personalization features are offered. Without using the Interfaces, we won't be able to probe into its internal dynamics and design our own.
What recommendations would you give to someone considering this product?
If you're concerned regarding the operation's timeliness or safety, believe me, Jira is indeed the best approach to get rid of any concerns. Jira proved to be much less-expense and far more suitable for our needs. Jira is the finest project management framework in the current era. Jira's benefits outweigh its limitations without a doubt.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy