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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

JIRA - Smart DevOps Project Management tool

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Hozam A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Not very easy to use, but efficient.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira software is very useful for software industry.

What is your favorite aspect of this product?

Things related to software projects management.

What do you dislike most about this product?

A bit complexity.

What recommendations would you give to someone considering this product?

Very useful in software projects management.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Saves Time

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Inspiring

Darshan P.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Best Product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Market Recognized product

What is your favorite aspect of this product?

One of the Best products out there for Application Lifecycle and Project Management

What do you dislike most about this product?

some processes are complex

What recommendations would you give to someone considering this product?

Streamlining the complex processes

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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